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Omni (Fulfillment) Lead

Company: Dick's Sporting Goods
Location: Grand Rapids
Posted on: January 16, 2022

Job Description:

Description -On
our team, everyone plays a critical role providing genuine, helpful and
friendly service to help our athletes perform at their best and enjoy their
sport. We're committed to creating an inclusive and diverse workforce,
reflecting the communities we serve. This role is an opportunity to make a
difference and join the world's greatest sports team.This
position is responsible for leading and coordinating all omni-channel
activities in the store including: Curbside Pick-up, Ship-from-Store (SFS) and Buy
Online Pick-up In-Store (BOPIS). - Responsibilities also include conducting
loss prevention procedures related to omni-channel activities and training
associates on omni-channel tasks.Omni-Channel
Lead Tasks:Effectively
lead associates through the daily SFS pick and pack process according to
company standard operating proceduresEnsure a
sufficient quantity of SFS supplies are on hand to meet demand (bags,
boxes, packing tape, toner, free return labels, etc.)Assist in
the completion of incoming BOPIS orders including picking, pack, and
staging the orders for customer pickupSupport the
Customer Pickup Process of BOPIS orders by retrieving orders from the
stage/holding area in a timely mannerComplete the
BOPIS aged order review on a daily basis including review of orders,
changing status in the system and returning product to the sales floorProvide
feedback to the management team on the omni-channel activities that are
occurring in the storeComplete
daily FedEx Box Count Audits according to company Inventory Control and
Loss Prevention standardsMaintain the
SFS Box Count and Store Manager Box Audit Binder to company standardsAssist in
the completion of SFS box audits according to company standardsTrain
associates on the SFS and BOPIS system and the documented Standard Operating
Teammates are required to adhere to all safety policies and procedures.
Additionally, as business needs arise, other tasks may become necessary.Qualifications -Success Profile:Flexible
availability - including early morning, nights/overnights, weekend, and holidays1-3 years of Retail, warehouse or shipping experience preferredCustomer-service orientedProblem solving and troubleshooting capabilitiesStrong details orientationSuperior organizational abilitiesProcess and Procedure orientedDICK'S
Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and
Diversity.Primary Location: -United States-Michigan-Grandville-Store0420 Rivertown MIOrganization: -Store0420 Rivertown MI

Keywords: Dick's Sporting Goods, Grand Rapids , Omni (Fulfillment) Lead, Hospitality & Tourism , Grand Rapids, Michigan

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