Customer Service Representative

Company: Total Water Treatment Systems Inc
Location: Grand Rapids
Posted on: January 16, 2020

Job Description:

Our customer service team is the glue that holds our business together. They have high energy and a passion for serving customers. You will be responsible for scheduling technicians and delivery drivers, you will collect and prepare information, determine equipment needs and availability while controlling the work to improve productivity. Responsibilities include updating completed work in the computer database for billing, posting customer payment, and managing month end reporting. This position coordinates with the sales team to ensure customer satisfaction. Is this position right for you? Do you enjoy talking with people and coordinating projects and information? Do you like to work independently, but also be a key player as part of the team? Do you have experience working with customers on the phone and in person? Have you scheduled the work of others? Are you looking for a job with variety? Are you organized? Do you have experience with accounting or bookkeeping? If you answered yes to these questions and you are looking to work with a great team of employee owners, then we want you to apply! The desired candidate will have: Two years' experience as a scheduler, coordinator or customer service center/account management. Two years of customer service experience. Proficiency with Microsoft Excel and Word. Understanding and prior experience using a database. Good Typing skills. Accounting and billing experience. Excellent written and oral communication skills. Excellent organizational skills. Ability to read a map. The ability to multitask and work in a fast paced environment. Total Water is an Equal Opportunity Employer Minority, Female, Veteran, Disability. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1301053-120658

Keywords: Total Water Treatment Systems Inc, Grand Rapids , Customer Service Representative, Hospitality & Tourism , Grand Rapids, Michigan