Sales Assistant - SpringHill Suites Grand Rapids

Company: SpringHill Suites Grand Rapids Airport Southeast
Location: Grand Rapids
Posted on: December 4, 2019

Job Description:

Assists with identifying and soliciting new accounts Assists with maintaining existing accounts Assists with achieving monthly revenue booking goals Assists with completing daily/weekly/monthly reports Receives and responds to requests for information and inquiries by responding directly to the customer or routing calls to the appropriate team member Composes and distributes routing correspondence, reports or contracts (to include BEOs, Sales Contracts, PACE Reports, Statistical Reports) based upon organizational practice, policies, and at the direction of the Director of Sales or GM Ensures all documents are completed accurately and on time and maintains sales records and filing system Reserves conference space and books blocks of rooms for guests Assists with set up, maintaining, and clearing of banquet space before and after events Administers group and meeting/banquet events including greeting all groups, creating and placing welcome amenities in rooms, finalizing items with the group at check in/out Follows up with past clients to ensure guest satisfaction Coordinates with customers on due dates for rooming lists, cut off dates, BEOs, contracts, etc.. to ensure that all deadlines are met Responds to all guest inquiries and third party meeting leads in a timely fashion Details banquet event orders and distributes to staff Creates and maintains group blocks and catering/banquet events in the property PMS systems Conducts inspections of guest and meeting rooms, banquet facilities to ensure they meet customer expectations Works closely with front desk to ensure accuracy of reservations, groups, events Works client-related special events Abides by Prime Time Selling hours Other duties as assigned EDUCATION AND EXPERIENCE: Minimum of High School education, post-high school education preferred Minimum of 1 year in hotel or conference Catering/Sales Assistant role

Keywords: SpringHill Suites Grand Rapids Airport Southeast, Grand Rapids , Sales Assistant - SpringHill Suites Grand Rapids, Hospitality & Tourism , Grand Rapids, Michigan