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Clinical Service Manager - Grand Rapids (Field Based)

Company: Insulet Corporation
Location: Grand Rapids
Posted on: January 27, 2023

Job Description:

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod - product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Position Overview:
The Clinical Services Manager (CSM) will work in conjunction with the Territory Manager, Customer Care team and Market Access team in order to meet the commercial and clinical needs in their territory for the purpose of increasing referrals and sustaining patients on product.


  • Promotes the benefits of insulin pump therapy and sells OmniPod Insulin Management System to providers and patients in group and/or individual sessions or as a continuing education offering.
  • Works in conjunction with Sales, Customer Care and Market Access to achieve sales goals.
  • Ability to explain the patient pathway on how to be eligible for an Omnipod.
  • Assists with sales events such as pump clinics, pump support groups, info sessions, in-the-office educational events, patient info nights, JDRF walks, vendor days, etc.
  • Supports Target Accounts and existing accounts and record calls in Salesforce.
  • Manages patient trainings with clinics or conducts patient training based on business needs of territory and timeliness of training.
  • Assists with providing regular product demos to patients and HCPs.
  • Assists with product training for Sales and Clinical hires.
  • Provides Field Feedback to Manager on field based training of customers and HCPs.
  • Ability to perform administrative duties and turn in on a timely basis.
  • Perform other duties as assigned.

    Education and Experience:
    • Demonstrable successful experience training and/or managing pump patients and/or equivalent combination of education and experience.

      Minimum Requirements:
      • Prior industry/commercial experience strongly preferred.
      • Certified Diabetes Educator (CDE) or similar local equivalent is strongly preferred. Registered Dietician is a plus.

        Preferred Skills and Competencies:
        • Professional and polished presentation skills.
        • Strong interpersonal communications, both oral and written.
        • Self-started who needs minimal direction; extremely flexible, with good business acumen.
        • Strong contributing member of the commercial team.
        • Credibility and contacts within the diabetes community.
        • Proficiency with computers.
        • Dutch fluent and English good in reading

          Physical Requirements:
          • Valid driver's license required. Must reside within the geographic area of the assigned area. This position requires regular business travel mostly by car within a set geographic region.
          • Overnight travel and amount of air travel varies by territory, typically 2 - 5 overnights per month.
          • The work environment will be the HCPs offices, clinics, home office and car. Some lifting may be required when sending or receiving shipments, in handling samples, supplies or literature, and transport of laptop computer.

            NOTE: This position requires field-based working arrangements (travel within assigned territory required). #LI-Remote

Keywords: Insulet Corporation, Grand Rapids , Clinical Service Manager - Grand Rapids (Field Based), Healthcare , Grand Rapids, Michigan

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