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IFM Director

Company: JLL
Location: Grand Rapids
Posted on: October 11, 2019

Job Description:

Client Satisfaction
Establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests
Drive the annual plan to deliver high quality results which exceed the client s expectations
Recognizes opportunities for account growth, articulates the value proposition, obtains approval, and ensures its implementation across the platform
Builds and manages high performing teams, and ensures the best qualified candidate is hired for all roles
Thoroughly and critically assesses direct reports and their team members
Drive superior performance through excellent people management and ensure understanding of contract requirements across the organization
Directs Vendor and Operations efforts to ensure facilities are performing to client expectations
Ensure region and site operation teams deploy preferred suppliers per contracted scope and pricing
Supervise vendor performance during normal and off hours, including weekends when necessary
Ensure designated Supplier Relationship Managers take ownership and actively manage the program to drive savings, cost avoidance, and value-add with key suppliers
Achieve contractual requirements and account annual goals including, but not limited to, work order management metrics and all contractual KPI goals
Engage with individual regions to drive savings and keep savings tracker updated with all proper documentation
Financial Management
Effectively manage the assigned budget
Deliver on regional and site operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed
Ensure monthly/quarterly variance reporting feedback on all operating budgets in a timely manner
Oversee the development and management of the capital and expense budgets by interfacing closely with client representatives
Assist with the development and implement the annual management plan for buildings
Ensure team follows best practices for supplier management and compliance with financial policies
Contributes Growth
Brings to the organization any applicable leading practices and/or innovation developed in the firm
Identifies opportunities to generate additional revenue engaging the right cross-functional resources to win
Become internal reference for best in class service delivery that can be leveraged to expand JLL s business
Recognizes opportunities for growth, articulates the value proposition, obtain approval, and ensure its implementation across the portfolio
Any and all other duties and tasks assigned
Bachelor s degree or equivalent work experience in Facilities Management with management/technical emphasis
8+ years of Facilities Management experience in either corporate, third party service provider, or as a consultant

JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

Keywords: JLL, Grand Rapids , IFM Director, Executive , Grand Rapids, Michigan

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