Donor Relations Director
Company: The Salvation Army USA Central Territory
Location: Grand Rapids
Posted on: April 23, 2024
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Job Description:
Position Summary: The Donor Relations Director (DRD) plays a key
and integral role in the success of the Great Lakes Division's fund
development efforts, specifically through ongoing and proactive
relationship management, strategic communications plans, gifts
cultivation and solicitation activity with an assigned portfolio of
qualified major donors. In this role, the DRD will identify,
qualify, be assigned, cultivate, solicit and steward major gift
donors, acting as the primary contact with The Salvation Army and
the assigned portfolio, with an emphasis on securing gifts of
$5,000 and much higher, increasing major gifts to The Salvation
Army, Great Lakes Division while retaining and strengthening
existing giving.
Essential Responsibilities:
The DRD establishes, manages and fulfills a portfolio
communications plan, including individual fundraising goals and
personalized strategies, to effectively steward, educate, cultivate
and solicit gifts from major donors each fiscal year, with an
emphasis on gifts of $5,000 and higher.
Manages a portfolio of 150 assigned and qualified major donors and
will maintain and seek to engage prospective donors as assigned or
identified, following the agreed upon communications plan that is
specific to each donor and prospect and working, as appropriate,
with donor leadership volunteers to secure visits with those in
their peer networks who are assigned.
Works diligently to meet agreed upon monthly and annual activity
and income production goals and is purposeful about every visit and
communication and the desired outcome for each "touch."
Leads in one-to-one solicitation, gift acknowledgement and
stewardship communication, traveling as necessary, establishing and
maintaining excellent donor relations, providing written proposals
to major gift prospects as needed, and including Army and/or
volunteer leadership as appropriate.
Works with prospect research manager at THQ and local staff who are
trained to do research to develop donor profiles to inform "moves
management" strategies and planning conversations.
Meets regularly with Senior Donor Relations Director to discuss and
refine portfolio plans, donor strategies, track progress, receive
coaching, and keep open lines of communication.
Participates in recommended professional trainings as budget
allows, conference calls with other major gifts staff, conference
kindred sessions and other professional development
opportunities.
Works in close conjunction with other fund development officers,
pursuing and contributing to harmonious collaboration between
direct marketing, social media, foundation, corporation, and
planned giving staff for optimal integrated strategies in regard to
major donor communications as well as overall divisional
initiatives.
Works in close collaboration with local officers, program, finance
and fundraising staff to present local Army resource development
needs that correspond to where donors and prospects reside, while
always being responsive to each donor's interests (even if
elsewhere) and attentive to fiduciary responsibilities (donor
intent with gifts).
Works in collaboration with program, finance, development and
graphic design / communications, and admin support staff to develop
a portfolio of giving opportunities (cases for support) that
documents funding needs in terms of real program costs, how dollars
impact people, outcomes being (and which could be) achieved,
shortfalls and exciting mission advancement opportunities. Presents
these opportunities to donors to effectively match donor interests
with Army service delivery advancement needs.
Makes it a priority to take donors on site visits to tour Army
programs and to facilitate face-to-face briefings of donors by Army
leaders.
Supports and contributes to, as requested, overall territorial
policies, business practices and strategies to continually increase
major gifts revenue and program growth.
Keeps management apprised of all significant interactions,
inputting contact reports in the donor database system as required,
sharing a continually updated itinerary, fulfilling all monthly and
other reporting requirements, and consulting with leadership when
needed to understand organizational priorities, to develop
strategies that benefit both donor and the Army, and to
troubleshoot challenging situations.
Stays driven toward goals and focused on portfolio
development/management, but makes effective use of volunteer
opportunities, events and other initiatives to engage with assigned
donors, to bring them closer to the Army, and to deepen their
awareness of the impact of our work, especially in areas of
interest. Participates in such opportunities alongside portfolio
constituents.
Manages all office systems related to DRD duties, including
maintaining updated donor files, correspondence and gift
acknowledgments, etc., in keeping with department policies and
procedures. Documents all donor interactions through contact
reports and according to established business practices. Carries
out any office and computer-related tasks important to fulfilling
the goals of the position.
Ensures excellent customer service is provided to donors through
accessibility to staff and leadership (as granted), timely
responsiveness, quality in all interactions and personalized
communications.
Perform other duties as assigned.
Qualifications:
Education/Experience:
Skills, Knowledge & Abilities:
Computer Skills:
Keywords: The Salvation Army USA Central Territory, Grand Rapids , Donor Relations Director, Executive , Grand Rapids, Michigan
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