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Account Manager- Service/Repair (Grand Rapids)

Company: TKE
Location: Grand Rapids
Posted on: September 16, 2023

Job Description:

The company

What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Account Manager- Service & Repair in Grand Rapids, MI.

Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.


  • Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
  • Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
  • Develops capital plans for customers to address their short- and long-term building needs.
  • Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
  • Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
  • Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
  • Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.
  • Performs other duties as may be assigned.

    Who we are looking for

    • 1-2 years of related sales experience, elevator sales or industry experience
    • Bachelor's Degree
    • Ability to read and interpret architectural and/or blueprint/drawings preferred
    • Experience selling Service/Repair, Construction, and Modernization in elevator strongly preferred

      What we offer


      To apply to a position, please click on the Apply Now button.

      For any additional questions or job specific requests, please use the contact
      below and include the Job Requisition Number as a reference.

      Additional information

      TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, age and veteran status or any other protected status required by applicable law.

      Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at call 1-.

Keywords: TKE, Grand Rapids , Account Manager- Service/Repair (Grand Rapids), Executive , Grand Rapids, Michigan

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