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Front of the House Manager - Big E's

Company: Suburban Inns
Location: Grand Rapids
Posted on: May 25, 2023

Job Description:

---Do you have a passion to lead an amazing team in ensuring quality service, food and beverages for amazing guests? Big E's on East Beltline needs a Front of the House Manager. We have the opportunity to serve, cook, and present amazing food and drinks to amazing guests every day. Come join the best team in the Food and Beverage and the Hospitality Industries! - -Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. - -Wage: $48,000-54,000 Annually -Benefits Include:Employee and Friends & Family hotel and restaurant discountsEarned Paid Time Off for ALL Team MembersInsurance (health, vision, dental, life) for full time Team MembersFlexible schedules -Holiday Pay8 hours of paid volunteer time per year -Advancement opportunitiesMonetary recognition programMonetary referral program100% paid maternity/paternity or adoption -leave for those who qualify for FMLAEmployee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)Position Summary: -Responsible for service and management of the Front of the House in a manner most pleasing to guests, while following Suburban Inns' Core Values, Suburban Inns/Big E's standards, and local health department standards. -Essential Functions:Report to work in professional attire, presented neat and cleanGreet all guests in a friendly, positive manner. - Ask questions of guests and make personal connections to make them feel they are welcome and valuedAnticipate and meet the needs and expectations of our guests, then go one step furtherSchedule Front of House (FOH) personnel according to labor guidelines established by the General ManagerConduct classrooms and training for all FOH personnelFacilitate staff meetings as neededAssure the correct appearance, cleanliness, and safety of FOH areas, equipment, and fixtures -Assist with inventory as delegated by managementMaintain high levels of guest satisfactionImplement local store marketing (LSM), including sales callsPromote and implement ScoreCard programMaintain a suggestive selling program to increase dining room business and direct FOH Team Member sales increase contestsAssist in service of guests as neededGenerate, carry-out, and follow-through on all service recovery effortsEnsure reservations are accurateEstablish floor chartsImplement side work, opening, and closing proceduresLead, Manage, and Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns and IHG. - Discipline Team Members as needed, according to Suburban Inns' policiesMonitor FOH Team Member hours to ensure compliance with posted schedulesMake cuts at the end of the night so not to effect guest service standards, but also positively impact labor cost goalsCheck-out FOH and BOH staff at close to ensure all tasks are completed according to Suburban Inns standardsClose out the business day by conducting cash handling procedures (safe count, balance drawers, drops, accurate deposits)Assure that the dining room areas are secure at the end of the business dayResponsible for the safety and security of the building and staffMaintain basic knowledge of the P&LSubmit ideas for future goals, operational improvements, and personnel management to the Assistant General ManagerTaste and consume alcohol for company business, limited at the discretion of the General ManagerMultitask with many different moving distractionsUphold non-negotiable standardsAttend scheduled staff meetingsFollow all Suburban Inns ProcessesExhibit regular and recurrent attendance recordsOther duties as requested by managementPosition Requirements: -Minimum Knowledge: - Requires ability to interpret / extract information and / or perform arithmetic functions. - May require typing, record keeping, or word processing. - Good communication skills -Formal Education and Job-Related Experience: High school degree or equivalent related experience required. One year job related experience -License, Registration, and/or Certification Required: ServSafe and TIPS Certifications (may be completed upon hire) -Uniform and Appearance Guidelines: - - - - - - - - - - - - - -Uniform: - Uniform and name tag provided. - Close-toed, non-slip shoes are the responsibility of the Team Member. -Appearance: Hair must be kept well-groomed. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. -This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. -The Vice President of Hotel Operations has the authority to veto any decision made by the position's supervisor.--- -Powered by JazzHR

Keywords: Suburban Inns, Grand Rapids , Front of the House Manager - Big E's, Executive , Grand Rapids, Michigan

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