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Senior Associate, Organizational Change Management

Company: KPMG
Location: Grand Rapids
Posted on: March 17, 2023

Job Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking a Senior Associate, Organizational Change Management to join our organization.Responsibilities:

  • Create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance; leverage a structured change management methodology, process, and tools to create a strategy to support adoption of the changes required by the project or initiative; work closely with the team lead to incorporate industry best practices, and coordinate change management and communications activities across the project
  • Identify key stakeholders impacted by the change, conduct impact analyses, and assess change readiness; develop and execute stakeholder engagement plan to anticipate and minimize resistant behaviors from employees and stakeholders who are impacted by the changes
  • Detect, analyze, and prepare risk mitigation tactics; find and manage anticipated and persistent resistance
  • Develop, execute, and monitor the program communications plan; prepare all communications drafts as per set review and approval process and turnaround deadlines; ensure timely distribution and delivery via various approved communications channels, as per set timelines; maintain OCM content repository and ensure that documents conform to standards and storage retention procedures; ensure compliance with KPMG and Digital Nexus brand guidelines
  • Promote activities to maximize user education and adoption of new services and technologies; design and execute the program training/learning plan; provide input, document requirements, develop learning content and support the design and delivery oftraining programs
  • Identify and evaluate Customer Experience and Satisfaction metrics; monitor change progressQualifications:
    • Minimum two years of recent experience in process, organization, change and/or learning improvements and leading enterprise-level process improvement projects with knowledge of project management approaches, tools, and phases of the project lifecycle
    • Bachelor's degree from an accredited college or university is preferred
    • Understanding of change management principles, methodologies, and leading practices with previous experience of organizational change efforts and has leveraged PowerPoint, Excel, MS Project, SharePoint, and other Microsoft tools to develop work plans, articulate complex issues, analyze data, and structure information
    • Ability to understand business issues and processes and to articulate the business context of projects; be able to clearly articulate messages to avariety of audiences; ability to establish and maintain strong relationships
    • Be able to influence others and move toward a common vision or goal; flexible and adaptable; ability to work in ambiguous situations; resilient and tenacious with a propensity to persevere
    • Strong verbal/written communication, problem solving, analytical and decision-making skills; ability to prioritize and use independent judgment to support an environment driven by customer service and teamwork; be able to positively influence, mentor and be a credible source of knowledge to less experienced team members
    • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the futureKPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

Keywords: KPMG, Grand Rapids , Senior Associate, Organizational Change Management, Executive , Grand Rapids, Michigan

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