Service Director

Company: Betten Baker Auto
Location: Grand Rapids
Posted on: January 25, 2023

Job Description:

At Betten Baker, our organization continues to grow and we are looking for the best-of-the-best to grow with us. We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of maximizing Technician proficiency and
customer satisfaction, all while driving additional gross profit, your next job awaits!What the right candidate brings to the table:

• Youve done this job before. You have the playbook and you know how to execute.
• You have turned an average service department into a best-in-class money maker.
• You are not the person needing the training, you are the person doing the training.
• You know how to recruit, staff and motivate every person in the department.Job Responsibilities:Coaching and Leadership
  • Oversees staffing levels and promotes associate engagement by recruiting, hiring, training, coaching, evaluating, motivating and rewarding Service Department personnel.
  • Communicates departmental and individual goals and objectives to ensure a mutual understanding of job expectations and requirements.
  • Pushes accountability through all levels of the department; addresses under-performers with urgency.
  • Knows the developmental needs of team members; makes training a priority.
  • Is always recruiting, attracting top talent to the dealership.
  • Supports fellow managers with solutions that benefit the entire dealership.Customer Satisfaction
    • Expects to lead in CSI performance and instills the same expectation in every team member.
    • Puts the customer experience at the forefront; does not allow it to be compromised by conflicting policies, pay plans or individuals.
    • Uses customer feedback to identify deficiencies and implement corrective actions.Operational ExcellenceOperational Excellence
      • Builds the optimal shop structure and work distribution processes for maximizing Technician productivity.
      • Develops and trains Advisors to achieve the very best RO Quantity and Quality.
      • Designs and implements processes that are clear, sustainable and drive the desired outcomes.
      • Attacks areas of waste; keeps receivables, unapplied time and policy expense within guides.
      • Generates expected profits by controlling pricing, productivity, personnel expense and operating expense.
      • Ensures the department and personnel remain compliant with company, factory and government policy and regulations.Skills &Qualifications:
        • 10 years of experience in the retail automotive service and parts business
        • 5 years of experience as a Service Manager/Director.
        • Experience with the CDK dealer management system is a bonus.
        • A current valid drivers license and insurability rating is required
        • High School Diploma or equivalent; College degree is preferred.Benefits Include:
          • Company vehicle
          • Health, dental, life and vision insurance
          • 401(k)
          • Paid Time-Off
          • Continued professional development

Keywords: Betten Baker Auto, Grand Rapids , Service Director, Executive , Grand Rapids, Michigan