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Service Director

Company: Betten Baker Auto
Location: Grand Rapids
Posted on: January 25, 2023

Job Description:

At Betten Baker, our organization continues to grow and we are looking for the best-of-the-best to grow with us. We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of maximizing Technician proficiency and
customer satisfaction, all while driving additional gross profit, your next job awaits!What the right candidate brings to the table:

  • Youve done this job before. You have the playbook and you know how to execute.
  • You have turned an average service department into a best-in-class money maker.
  • You are not the person needing the training, you are the person doing the training.
  • You know how to recruit, staff and motivate every person in the department.Job Responsibilities:Coaching and Leadership
    • Oversees staffing levels and promotes associate engagement by recruiting, hiring, training, coaching, evaluating, motivating and rewarding Service Department personnel.
    • Communicates departmental and individual goals and objectives to ensure a mutual understanding of job expectations and requirements.
    • Pushes accountability through all levels of the department; addresses under-performers with urgency.
    • Knows the developmental needs of team members; makes training a priority.
    • Is always recruiting, attracting top talent to the dealership.
    • Supports fellow managers with solutions that benefit the entire dealership.Customer Satisfaction
      • Expects to lead in CSI performance and instills the same expectation in every team member.
      • Puts the customer experience at the forefront; does not allow it to be compromised by conflicting policies, pay plans or individuals.
      • Uses customer feedback to identify deficiencies and implement corrective actions.Operational ExcellenceOperational Excellence
        • Builds the optimal shop structure and work distribution processes for maximizing Technician productivity.
        • Develops and trains Advisors to achieve the very best RO Quantity and Quality.
        • Designs and implements processes that are clear, sustainable and drive the desired outcomes.
        • Attacks areas of waste; keeps receivables, unapplied time and policy expense within guides.
        • Generates expected profits by controlling pricing, productivity, personnel expense and operating expense.
        • Ensures the department and personnel remain compliant with company, factory and government policy and regulations.Skills &Qualifications:
          • 10 years of experience in the retail automotive service and parts business
          • 5 years of experience as a Service Manager/Director.
          • Experience with the CDK dealer management system is a bonus.
          • A current valid drivers license and insurability rating is required
          • High School Diploma or equivalent; College degree is preferred.Benefits Include:
            • Company vehicle
            • Health, dental, life and vision insurance
            • 401(k)
            • Paid Time-Off
            • Continued professional development

Keywords: Betten Baker Auto, Grand Rapids , Service Director, Executive , Grand Rapids, Michigan

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