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Assistant Manager - LM

Company: Pilot Freight Services
Location: Grand Rapids
Posted on: January 25, 2023

Job Description:



Pilot has the best employees in the transportation and logistics industry!

Essential Functions:
• Develops and maintains relations with vendors, stores, independent
contractors.
• Ensures follow up on shipping discrepancies, damaged goods and
in-home damage claims.
• Dispatches trucks using GPS technology.
• Oversees in-home delivery for customers.
• Maintains monthly operating reports that include statistics and
customer service scores.
• Oversees Customer Service Representatives and Routers.
• Attendance and Punctuality are essential functions of the job
• Directly supervises hourly on-site staff who handle day-to-day
operations in data entry, customer service, order processing and
delivery.
• Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning,
and directing work; rewarding and providing direction employees;
addressing complaints and resolving problems

Skills & Competencies:
• Flexible work schedule
• Must be Self-Motivated to work with little supervision

• Excellent Attendance record
• Positive Attitude and ability to work with others
• Good Communication Skills
• Excellent Customer Service Skills

Additional Job Details :

Travel:
This position does not require travel

Education & Experience:
Bachelors Degree Preferred
• 5+ years of experience in Logistics, Supply Chain or Related Field
• Excellent problem-solving skills
• Good time management skills
• Experience working in a manufacturing environment
• Experience in a Supervisor role including performance reviews of
direct reports

Physical Requirements:
This is a clerical administrative position in a professional office
setting. The employee is frequently required to sit, stand, walk, use
hands, stoop, bend and reach. Extensive use of a phone and a PC is
required. Position may require to work remotely at times.

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
In a team-based environment, the workplace is structured to support
teamwork and reward the success of team players. Key benefits of
working in this setting can include sharing responsibilities with a
group of people, developing strong professional bonds with coworkers,
and developing teamwork skills.

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations. Our definition of fully vaccinated for purposes of new hire is as follows: In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnson s Janssen vaccine

Keywords: Pilot Freight Services, Grand Rapids , Assistant Manager - LM, Executive , Grand Rapids, Michigan

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