Assistant Manager - LM
Company: Pilot Freight Services
Location: Grand Rapids
Posted on: January 25, 2023
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Job Description:
Pilot has the best employees in the transportation and logistics
industry!
Essential Functions:
• Develops and maintains relations with vendors, stores,
independent
contractors.
• Ensures follow up on shipping discrepancies, damaged goods
and
in-home damage claims.
• Dispatches trucks using GPS technology.
• Oversees in-home delivery for customers.
• Maintains monthly operating reports that include statistics
and
customer service scores.
• Oversees Customer Service Representatives and Routers.
• Attendance and Punctuality are essential functions of the job
• Directly supervises hourly on-site staff who handle
day-to-day
operations in data entry, customer service, order processing
and
delivery.
• Carries out supervisory responsibilities in accordance with
the
organization's policies and applicable laws.
• Responsibilities include training employees; planning,
assigning,
and directing work; rewarding and providing direction
employees;
addressing complaints and resolving problems
Skills & Competencies:
• Flexible work schedule
• Must be Self-Motivated to work with little supervision
• Excellent Attendance record
• Positive Attitude and ability to work with others
• Good Communication Skills
• Excellent Customer Service Skills
Additional Job Details :
Travel:
This position does not require travel
Education & Experience:
Bachelors Degree Preferred
• 5+ years of experience in Logistics, Supply Chain or
Related Field
• Excellent problem-solving skills
• Good time management skills
• Experience working in a manufacturing environment
• Experience in a Supervisor role including performance reviews
of
direct reports
Physical Requirements:
This is a clerical administrative position in a professional
office
setting. The employee is frequently required to sit, stand, walk,
use
hands, stoop, bend and reach. Extensive use of a phone and a PC
is
required. Position may require to work remotely at times.
WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
In a team-based environment, the workplace is structured to
support
teamwork and reward the success of team players. Key benefits
of
working in this setting can include sharing responsibilities with
a
group of people, developing strong professional bonds with
coworkers,
and developing teamwork skills.
If you are interested in working with a talented, passionate and
dedicated team of professionals in a rapidly growing industry,
Pilot wants to hear from you!
Effective August 18, 2021 Pilot will be mandating that all new
hires are vaccinated against the COVID-19 virus before starting
work at any of our locations. Our definition of fully vaccinated
for purposes of new hire is as follows: In compliance with CDC
guidelines, individuals will be considered fully vaccinated and
eligible to begin work as follows:
Keywords: Pilot Freight Services, Grand Rapids , Assistant Manager - LM, Executive , Grand Rapids, Michigan
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