District Manager
Company: VALET LIVING
Location: Grand Rapids
Posted on: November 25, 2022
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Job Description:
Grow as We Grow and Take Your Career to New Heights!
Valet Living Doorstep is the standard-setting waste and recycling
collection amenity that adds value and convenience to more than 1.8
million apartment homes across 40 states.
As a District Manager, you will be responsible for managing the
total service delivery for 20 - 30+ apartment communities and
providing direction and oversight for 15-30+ associates (Service
Valets) within an assigned district. In this role, you will report
to the Director of Operations and work in collaboration with our
sales team and ensure client satisfaction through ongoing client
engagement and oversight of a part-time workforce responsible for
trash and recycling collection on assigned properties.
-Salary range: $50,000-$55,000
-Bonus: target bonus is 10% of annual salary (divided and paid out
quarterly)
-Company vehicle provided
-Schedule: This position requires willingness to work a variable
schedule which could include hours in the morning/early afternoon
and evening, depending on current business needs. You will work
from both a home office and in-field (community properties), as
necessary
Essential duties include:
Daily Operations
-Provide on-call support to associates (Service Valets) and
communities
-Responsible for recruiting, hiring, onboarding and training
part-time associates (Service Valets)
-Responsible for ensuring daily and nightly completion of resident
doorstep trash/recycle pick-up for assigned properties
-Inspect properties regularly for resident and Service Valet
compliance
-Responsible for creating and managing schedules for part-time
workforce and reviewing/approving timecards
-Manage a labor budget of up to $150k depending on number of
assigned properties
-Performs other duties as assigned
Customer Retention
-Make informed decisions with consideration of customer/associate
impact, ensuring maximum quality of service
-Responsible for addressing clients and resident concerns and/or
complaints with effective, lasting solutions
-Create and maintain cooperative working relationships and frequent
communication with property staff through daily site visits and
immediate response to questions and concerns
-Promote and educate property staff on new service offerings from
Valet Living
Organizational Activities
-Comply with, promote and train associates on all safety policies
and procedures. Report all safety incidents in a thorough and
timely manner
-Attend team meetings virtually, in person, or off-site when
needed
-Act in accordance with organizational and quality standards
-Discuss associate's development needs and subsequently facilitate
appropriate support, coaching and/or training opportunities
-Assist with property launches (container distribution)
You are a good fit if you have the following experience, education,
and skills:
-High school diploma or GED equivalent
-Multi-location management experience of dispersed workforce
-Customer service and prior people management experience (preferred
in a part-time workforce)
-Proficiency in MS Word, Outlook, Excel & Power Point
-Knowledge of basic employment law, customer service fundamentals,
and leadership/management principles
-Unwavering work ethic, integrity and sense of accountability
-Ability to manage stress and adapt to changing environment;
comfortable with complexity
-Ability to perform effectively in environments with frequent
workload changes and competing demands
-Effectively communicate with others both verbally and written
-Build effective teams, hold self/others accountable
-Able to work with cross-functional teams within the
organization
-Ability to prioritize tasks based on clients' needs (immediate
response to client concerns)
Special Conditions of Employment
-Valid driver license and good driving record
-Ability to operate a motor vehicle and drive for periods of
time
-Ability to work outdoors and drive in changing weather
conditions
-Flexibility to work variable schedule and/or be on call during
irregular hours depending on business needs
Physical Requirements
-Ability to lift up to 50 lbs.
-Carry filled tote on shoulder(s) up to 50 lbs. up/down stairs
-Bend at waist and/or knees and lift arms at/over shoulder
-Ability to walk distance of property and be exposed to
disagreeable odors
We provide the following comprehensive, flexible benefits to our
full-time associates:
-Health coverage for you and your family through medical, dental,
vision plans, and Pet insurance plan options
-Tax advantages through healthcare savings and flexible spending
accounts
-Financial protection through disability, life, accidental death &
dismemberment, and business travel insurance
-401k plan with a generous company matching contribution
-Generous paid time off program in which benefits increase along
with your tenure with the company
-Support of continued education through tuition reimbursement
-Associate and family assistance program
-Associate discount programs
-Referral bonus program
-Rewards and recognition program
#LI-RD22
#CB-VL22
Are you a current Valet Living employee? If so, click here to
apply.
Valet Living is an Equal Opportunity Employer that values the
strength diversity brings to the workplace. We recruit, employ,
train, compensate, and promote without regard to race, religion,
creed, color, national origin, age, gender, sexual orientation,
gender identity, marital status, disability, veteran status, or any
other basis protected by applicable federal, state or local law.
Associated topics: administrative officer, administrative staff,
administrative support, assist, asso, associate, beverage,
operation, staff, support
Keywords: VALET LIVING, Grand Rapids , District Manager, Executive , Grand Rapids, Michigan
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