Assistant Manager #18427 Grand Rapids, MI (Full-Time)
Company: Great Lakes Ace Hardware Inc
Location: Grand Rapids
Posted on: August 6, 2022
Assistant Managers are responsible for ensuring that associates
provide exceptional customer service, while achieving sales goals.
This includes ensuring customer satisfaction, driving sales,
building sales skills and product knowledge. Effective Assistant
Managers maximize productivity and profitability by balancing sales
and expenses, identifying sales opportunities and setting customer
service standards, while ensuring that the store is optimally
stocked and merchandised. They must demonstrate knowledge of the
store's purpose and goals and have the skills to help associates
achieve those goals. Members of Store Management will routinely be
called upon to do the jobs or some functions of the job of all
their subordinates and therefore should have the skill and
capability to perform all the essential functions of all the jobs
in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following (Other duties may be assigned as needed): Customer
Service - Drive store sales by ensuring that all customers are
acknowledged, customer projects needs are met, and concerns are
resolved quickly. Follow and demonstrate the Ace Helpful 101
S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing
Business to Business strategy. Financial Management - Control and
oversee operating costs (utilities, maintenance of
fixtures/machinery, store supplies, etc.) through proper training
of store associates. Analyze and measure business trends; develop
and implement plans to maximize sales and meet or exceed goals and
objectives. Review and escalate Sales Report and P&L concerns
to your Store Manager regularly. Review department trends and
recommend and initiate changes for maximizing goals and objectives.
Monitor and allocate payroll according to budget, sales and
forecasted customer traffic. Be aware of community and company
events, weather, holidays, etc. that will positively or negatively
impact sales causing the need to focus on staffing within your
store and adjust your payroll accordingly. Follow cash control
measures per corporate guidelines with timely safe/register
counting, banking and communication with Store Manager. Compliance
- Ensure compliance with all company policies and procedures.
Paperwork is to be accurate and completed in a timely manner.
Inventory Control - Maintain accurate inventory through on-hand
integrity, daily receiving, store opportunity communication,
product flow, and adhering to corporate metrics and deadlines. Loss
Prevention -Responsible for creating an environment that deters
internal and external theft. Responsible for increasing associate
awareness of their surroundings to prevent and detect shoplifting.
Notify District Manager of any inventory and or cash discrepancies
as soon as you are made aware. JOB DESCRIPTION Merchandising -
Ensure appropriate merchandise stock levels, merchandise
adjacencies and presentations according to corporate guidelines;
signing, and assortment in all departments; ensure sales floor is
adequately stocked. Associate Development - Hire, train and develop
retail staff with goals for growth and success in their positions
and throughout the company. Provide performance feedback on
strengths and opportunities and recognize accomplishments. Delegate
responsibilities and tasks to teach and empower your associates.
Communication - Must have strong and effective oral and written
communication skills. Daily huddles must be completed each morning.
Have the ability to disseminate information in a professional
manner, and cultivate change with all levels of the organization.
Keywords: Great Lakes Ace Hardware Inc, Grand Rapids , Assistant Manager #18427 Grand Rapids, MI (Full-Time), Executive , Grand Rapids, Michigan
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