Account Manager- Employee Benefits

Company: Alera Group
Location: Ada
Posted on: June 26, 2022

Job Description:

Lighthouse, an Alera Group Company is seeking an Account Manager to join their Employee Benefits team. Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success? If that is what you--------re looking for, this is your chance to be part of an amazing organization! Established in 1995, Lighthouse is a full-service insurance firm serving communities throughout Michigan. We are proud, trusted insurance experts empowering our clients to live confidently knowing the Lighthouse Team is behind them. As an Alera Group company, our teams have access to a national pool of industry-leading resources while maintaining our unique local capabilities, relationships, and commitment to the communities we serve. We provide the best of both worlds: national scope and local service. An Account Manager will work as a critical member of the Client Team by working alongside Account Executives and a Team Lead in managing the submission and proposal processes for new and existing clients. An Account Manager will retain clients by developing strong relationships built on the highest degree of customer service and technical know-how, and by delivering proactive services. A successful Account Manager will increase agency revenue by recognizing client needs and providing them with advanced technical solutions. Responsibilities

• Manage renewal and proposal processes.
• Develop and maintain strong underwriter relationships.
• Negotiate, on behalf of the clients, with carriers and other service providers.
• Engage clients and prospects in gathering and preparing renewal information.
• Prepare documents and attend client meetings.
• Conduct open enrollment meetings as needed.
• Assist clients in reporting claims and throughout the claim process as needed.
• Assist with claim follow-up and oversight for clients.
• Perform insurance policy, coverage, and exposure reviews.
• Handle day-to-day service requests (sensitive administrative tasks).
• Master internal client management systems including Benefit Point and Employee Navigator.
• Strengthen client relationships through social engagement.
• Identify and assist in developing cross-selling opportunities.
• Assist in training entry-level team members.
• Perform projects and tasks as delegated by Account Executive and Account Team Lead.
• Build positive relationships with other associates.
• Be willing and able to work for and communicate with others to achieve a common goal.
• Use internal network appropriately to achieve goals.
• Obtain a Michigan insurance license and keep current at all times.
• Keep up-to-date on industry developments and practices.
• Work closely with carriers and utilize them as knowledge resources.
• Create and maintain a positive work environment -----" build trust, open communication, creative thinking, and cohesive teamwork. Qualifications
  • Business experience or related college degree
  • Minimum of 2 years of experience in Benefits Administration or Human Resources
  • Demonstrated ability to collaborate with diverse individuals
  • Strong proficiency with Windows and Microsoft Office
  • Ability to use both verbal and written communication skills effectively in both group and one-on-one sessions, altering approach appropriately according to group needs
  • Ability to use and operate a computer and copier
  • Ability to read and understand online company manuals and insurance claims Equal Opportunity Employment We--------re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you--------re a California resident, please read the California Consumer Privacy Act prior to applying. #pandoIQPandoLogic. Keywords: Compensation / Benefits Account Manager, Location: Ada, MI - 49355

Keywords: Alera Group, Grand Rapids , Account Manager- Employee Benefits, Executive , Ada, Michigan