Senior Account Manager

Company: Lighthouse, An Alera Group Company
Location: Grand Rapids
Posted on: May 16, 2022

Job Description:

Lighthouse, an Alera Group Company is seeking a -Senior Account Manager -to join our Employee Benefits team.

About Lighthouse, An Alera Group Company
Established in 1995, Lighthouse is a full-service insurance firm serving communities throughout Michigan. We are proud, trusted insurance experts empowering our clients to live confidently knowing the Lighthouse Team is behind them. As an Alera Group company, our teams have access to a national pool of industry-leading resources while maintaining our unique local capabilities, relationships, and commitment to the communities we serve. We provide the best of both worlds: national scope and local service.

Why Work Here?
We maintain a unique model of collaboration at a local and national level enabling employees to learn, grow, and make a positive impact. We focus on listening generously, speaking straight, and building each other up through mutual accountability and shared success.

As an - Senior Account Manager - you will be a critical members of the Employee Benefits Service Team and work side by side with Sales Executives in managing the submission and proposal processes on new and existing clients. The objective of a Senior Account Manager is to retain clients by developing strong relationships built on the highest degree of customer service and technical knowledge and by delivering proactive services. A Senior Account Manager also increases agency revenues by recognizing client needs and providing advanced technical solutions across insurance brokerage, risk management, compliance, and claim handling.

Responsibilities
Manage the growth of a designated book of business as relating to marketing, claims, retention, and account development in collaboration with Sales Executives, Account Managers, Account Coordinators, and other support staff.
Provide expertise in strategic planning and proactive advice to clients, including data analytics, program analysis, and recommendations for changes to coverage plans
Develop and maintain strong internal and external relationships, in order to provide the highest level of customer service and effectively negotiate on behalf of clients with carriers and other service providers.
Demonstrate ability to educate clients and articulate complex topics in a simple and easy to understand manner.
Keep informed and further industry education, new product knowledge, legislation, compliance, coverages and technology to continuously improve knowledge and performance.
Perform insurance policy, coverage, and exposure reviews.
Strengthen client relationships through social engagement.
Identify and develop cross selling opportunities.
Mentor and train entry level and junior members of the Service Team.
Pursue a program for personal and professional development within the Alera Group network.
Create and maintain a positive work environment - build trust, open communication, creative thinking & cohesive teamwork.
Support Lighthouse Group culture through leading by example.
Performs other responsibilities and duties as needed.

Qualifications
Business or related college degree.
Minimum of 5 years of experience in Benefits or in Human Resources with applicable experience.
Demonstrated ability to collaborate with diverse individuals.
Refined verbal and written communication skills.
Strong presentation skills.
Strong proficiency with Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Holds or willing to obtain Michigan insurance license and complete continuing education requirements as needed

Keywords: Lighthouse, An Alera Group Company, Grand Rapids , Senior Account Manager, Executive , Grand Rapids, Michigan