Senior Account Manager
Company: Lighthouse, An Alera Group Company
Location: Grand Rapids
Posted on: May 16, 2022
Lighthouse, an Alera Group Company is seeking a -Senior Account
Manager -to join our Employee Benefits team.
About Lighthouse, An Alera Group Company
Established in 1995, Lighthouse is a full-service insurance firm
serving communities throughout Michigan. We are proud, trusted
insurance experts empowering our clients to live confidently
knowing the Lighthouse Team is behind them. As an Alera Group
company, our teams have access to a national pool of
industry-leading resources while maintaining our unique local
capabilities, relationships, and commitment to the communities we
serve. We provide the best of both worlds: national scope and local
Why Work Here?
We maintain a unique model of collaboration at a local and national
level enabling employees to learn, grow, and make a positive
impact. We focus on listening generously, speaking straight, and
building each other up through mutual accountability and shared
As an - Senior Account Manager - you will be a critical members of
the Employee Benefits Service Team and work side by side with Sales
Executives in managing the submission and proposal processes on new
and existing clients. The objective of a Senior Account Manager is
to retain clients by developing strong relationships built on the
highest degree of customer service and technical knowledge and by
delivering proactive services. A Senior Account Manager also
increases agency revenues by recognizing client needs and providing
advanced technical solutions across insurance brokerage, risk
management, compliance, and claim handling.
Manage the growth of a designated book of business as relating to
marketing, claims, retention, and account development in
collaboration with Sales Executives, Account Managers, Account
Coordinators, and other support staff.
Provide expertise in strategic planning and proactive advice to
clients, including data analytics, program analysis, and
recommendations for changes to coverage plans
Develop and maintain strong internal and external relationships, in
order to provide the highest level of customer service and
effectively negotiate on behalf of clients with carriers and other
Demonstrate ability to educate clients and articulate complex
topics in a simple and easy to understand manner.
Keep informed and further industry education, new product
knowledge, legislation, compliance, coverages and technology to
continuously improve knowledge and performance.
Perform insurance policy, coverage, and exposure reviews.
Strengthen client relationships through social engagement.
Identify and develop cross selling opportunities.
Mentor and train entry level and junior members of the Service
Pursue a program for personal and professional development within
the Alera Group network.
Create and maintain a positive work environment - build trust, open
communication, creative thinking & cohesive teamwork.
Support Lighthouse Group culture through leading by example.
Performs other responsibilities and duties as needed.
Business or related college degree.
Minimum of 5 years of experience in Benefits or in Human Resources
with applicable experience.
Demonstrated ability to collaborate with diverse individuals.
Refined verbal and written communication skills.
Strong presentation skills.
Strong proficiency with Strong knowledge of Microsoft Office Suite
(Word, Outlook, Excel, and PowerPoint)
Holds or willing to obtain Michigan insurance license and complete
continuing education requirements as needed
Keywords: Lighthouse, An Alera Group Company, Grand Rapids , Senior Account Manager, Executive , Grand Rapids, Michigan
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