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Director of Lodging/Resort Services

Company: Shanty Creek Resort - Bellaire, MI Headquarters
Location: Bellaire
Posted on: January 16, 2022

Job Description:

Director of Lodging/Resort Services

Position Summary:

Responsible for the operations of Resort Services Departments (Front Desk, Housekeeping, Transportation, Property Management, and Security). Responsible for ensuring that all service standards are communicated and met in all Resort Services departments.

Position Duties/Responsibilities:


-Responsible for hiring, training, putting into uniforms, and evaluating the managers that fall directly in the Lodging Department.
-Prepare annual budgets for all lodging departments.
-Responsible for hotel upkeep and update, keeping the President/COO aware of possible capital expenditures.
-Lead efforts to manage and control Lodging Departmental costs (i.e., payroll, supplies, etc.)
-Work closely with the GM/COO to ensure proper reporting and communications.
-Support and assist Human Resources department in maintaining all in-house programs, Safety Committee, Supervisor Training, and upholding Resort and Departmental policies.
-Work with all departments to establish, communicate and maintain resort-wide standards of service.
-Responsible for holding weekly meeting and financial reporting.
-Oversee security details and lead investigations where needed.
-Respond to and resolve guest issues and complaints.
-Assist with front office operations as needed.
Working Conditions/Environment:

The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-This position frequently required weekend and night shifts.
-Frequent and extended guest contact is a major component of this position.
-This position requires both indoor and outdoor work.
-This position must frequently lift and/or move up to 25 pounds.
-This position often requires frequent climbing of stairs.

Keywords: Shanty Creek Resort - Bellaire, MI Headquarters, Grand Rapids , Director of Lodging/Resort Services, Executive , Bellaire, Michigan

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