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In Home General Manager

Company: Sears Home Services
Location: Grand Rapids
Posted on: November 23, 2021

Job Description:

Req/Job ID: 1007344BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 08220: IH-Milwaukee WI

The In Home General Manager is responsible for directing and developing the district(s) management team to drive the growth of revenue, fulfillment of cost reduction and member satisfaction. Effectively provides key field operational leadership and management for In Home District(s) and develops and executes the annual operations plan to meet or exceed all financial and performance objectives.

Job Requirements:
--- Recognizes and develops revenue opportunities within assigned district(s) through paid labor, Value Added Sales Program, parts sales, and commercial accounts
--- Responsible for District(s) P&L and monitors the budget and ensuring sound financial controls are in place for assigned District(s); set financial priorities accurately to ensure the District (s) are operating in a manner that supports the values, mission and vision of the enterprise.
--- Manages company assets (facilities, trucks, parts inventory, Sears Smart Toolbox (SSTs), tools, equipment, etc), district level vendor contract, and annual inventory process (as applicable)
--- Analyzes and reports daily, monthly and annual business performance trends (revenue, cost management, profitability, customer satisfaction, etc.), and develops and/or recommends strategic solutions to improve business performance and meet Field Controllable Profit (FCP) goals
--- Evaluates local vendor contracts (i.e., parts vendors and facilities) for potential cost savings and efficiencies. Builds partnerships in new markets, establishing relationships with other third parties, communities and industry leaders
--- Acts as field sponsor for key business initiatives / strategic pilots related to associate relations, the customer and /or process improvement and Partners with the loss prevention to reduce shrinkage
--- Implements, directs, adheres and ensures compliance to all applicable laws, regulations, and company policies, company values and code of conduct
--- Ensures technical managers are working cohesively on a daily basis to balance capacity/state of service issues to maximize overall district(s) performance and customer satisfaction, Develops and mentors direct reports.
--- Builds and sustains solid working relationships and teamwork, both internally and cross functionally; uses influence to achieve goals in a matrix organization; and demonstrates both assertiveness and respect for others' priorities and perspectives.
--- Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates.

--- 5-7 Years Profit and Loss experience
--- Minimum of five years experience handling logistics, financial information and parts management systems
--- Ability to make fact-based decisions, but exercise creativity and take responsible risks
--- Strong problem resolution, quantitative and analytical skills
--- Effective verbal and written communication skills
--- Ability to foster teamwork and lead teams in an environment that values diversity
--- Customer focused
--- Strong knowledge of computers, with proficiency in software packages
--- Ability to successfully collaborate in a complex, matrix organization
--- Ability to manage a virtual workforce and effectively communicate via non-traditional means
--- Ability to multitask and effectively manage time
--- Ability to adapt and be an advocate for change
--- Knowledge of cost accounting and return on investment measures (Internal Rate of Return (IRR), Net Present Value (NPV), Economic Value Added (EVA), etc.), and uses concepts in understanding the financial implications of operational practices and investment decisions

--- Multi-unit management background

--- Bachelors Degree
--- 5-10 years of related experience
--- Valid Driver License for the State of employment
--- Up to 25% travel
--- 18 years of age or older


Keywords: Sears Home Services, Grand Rapids , In Home General Manager, Executive , Grand Rapids, Michigan

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