E-commerce Operations Manager
Company: La-Z-Boy Incorporated
Location: Grand Rapids
Posted on: January 13, 2021
|
|
Job Description:
JOB SUMMARY: The primary responsibilities of the E-commerce
Operations Manager include assisting with operational end-to-end
efforts supporting customer satisfaction and streamlining the
customer journey on la-z-boy.com. This position will report to the
Director of eCommerce, oversee the Website Producer and the
Operations Specialist, while helping to facilitate the omni-channel
projects and website enhancements that remove friction and
ultimately drive sales.KEY RESPONSIBILITIES (other duties as
assigned):--- Manage day-to-day site merchandising maintenance.
Foster a strong working relationship with internal and external
teams on product assortment. Implement, execute, and continuously
optimize merchandising strategy for collection/landing pages,
website navigation, and product placement. * Ensure products are
associated into the correct categories and define and design
product attributes passed on customer need while ensuring data
quality and data integrity. * --- Support ideation and development
of website content based on the insights of merchandising plan,
content performance, and launch calendar.* Build, launch, test and
manage all site content launches and updates, including homepage,
collection pages, campaigns pages, etc..--- Oversee the customer
purchase journey, including supporting the Dealers with pricing and
fulfillment, order tracking, customer notifications, and order
processing and payment. Work with customer service to help manage
refunds, customer questions while ensuring we meet the customer's
needs.--- Display leadership traits to promote a positive and
professional environment, integrating goals and objectives to
enhance and increase business and consistently seeking new and
innovative methods to improve processes within the department and
company.SCOPE & IMPACT: Supervises a team of two internally and up
to four outside vendorsResponsible for being apart of $40 million
annual order revenuePlays a critical role in the companies FY21
initiative of Omni-ChannelMINIMUM REQUIREMENTS: --- Bachelor's
degree in business, Information Technology or related field with
6-8 years of relevant experience including 3-5 years of
supervisory/leadership experience or equivalent--- Prior experience
as an eCommerce leader with a can-do attitude and a willingness to
roll up your sleeves.--- Collaborates well in close knit, dynamic
teams and who understands cross-functional implications of business
decisions--- Works well in a fast-paced environment and has a
constant thirst for knowledge and continuous curiosity---
Demonstrated ability to multitask and balance creativity, analytics
and strategic thinking while making quick progress in the rapidly
evolving eCommerce landscape--- Travel required: Up to 5%PREFERRED
REQUIREMENTS: --- MBASUPERVISORY RESPONSIBILITIES: 2 direct and 3-4
vendorsPHYSICAL DEMANDS/WORK ENVIRONMENT: Office environment/no
specific or unusual physical or environmental demands. CORE
ATTRIBUTES:Communicate TransparentlyLead the Team Impact and
Influence Deliver ResultsCoach and DevelopAt La-Z-Boy, we are
committed to fostering an environment in which all employees feel
valued, included, and empowered to do their best work and bring
great ideas to the table. We understand that our employees' diverse
backgrounds, experiences, perspectives, and viewpoints add value to
our ability to create and deliver the best possible service,
quality products, and is of upmost importance as we work together
to Build Something Amazing.OTHER DUTIES: Please note this job
description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the incumbent for this job. Duties, responsibilities and
activities may change at any time with or without notice.
Keywords: La-Z-Boy Incorporated, Grand Rapids , E-commerce Operations Manager, Executive , Grand Rapids, Michigan
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsAgency Account Manager Description: We hire the best of the best and the smartest of the smart you get the idea . It's what allows our 'small' agency to accomplish some pretty big shit. By the way, 'small' to us means we accomplish far (more...) Company: 8THIRTYFOUR Location: Grand Rapids Posted on: 01/23/2021 Retail Management - Grand Rapids and Surrounding Area Description: Store Manager --- directly influences the performance of everyone who interacts with guests and supports a solution selling environment. The Store Leader is responsible for fostering a selling culture (more...) Company: Gamestop, Inc. Location: Big Rapids Posted on: 01/23/2021 RN Case Manager Description: Job Description Help at Home is currently hiring a RN Case Manager Help at Home is the nation's leading provider of high-quality support, providing a gold standard of care to seniors and people with disabilities. (more...) Company: Help at Home Location: Argos Posted on: 01/23/2021 Salon Manager Description: Job DescriptionGot shears and a winning attitude Have a yearning to earn and a desire to hire and support other stylists Then let's talk Maybe you're a stylist who wants more Company: Great Clips Location: Jones Posted on: 01/23/2021 E-commerce Operations Manager Description: JOB SUMMARY: The primary responsibilities of the E-commerce Operations Manager include assisting with operational end-to-end efforts supporting customer satisfaction and streamlining the customer journey (more...) Company: La-Z-Boy Incorporated Location: Coopersville Posted on: 01/23/2021 Regional Sales Manager - Own a Franchise Description: Own A Franchise br 40 BUSINESS CATEGORIES br PROVEN BUSINESS MODELS br FIND OUT HOW BUSINESS br OWNERS CAN EARN MORE br Have you ever thought about owning your own business If so, now is the (more...) Company: WilliamsonHeckt Location: Muskegon Posted on: 01/23/2021 Management Leaders - Own Your Own Franchise Description: Own A Franchise br 40 BUSINESS CATEGORIES br PROVEN BUSINESS MODELS br FIND OUT HOW BUSINESS br OWNERS CAN EARN MORE br Have you ever thought about owning your own business If so, now is the (more...) Company: WilliamsonHeckt Location: South Bend Posted on: 01/23/2021 Regional Sales Manager - Own a Franchise Description: Own A Franchise br 40 BUSINESS CATEGORIES br PROVEN BUSINESS MODELS br FIND OUT HOW BUSINESS br OWNERS CAN EARN MORE br Have you ever thought about owning your own business If so, now is the (more...) Company: WilliamsonHeckt Location: South Bend Posted on: 01/23/2021 Management Leaders - Own your own Business Description: Own A Franchise br 40 BUSINESS CATEGORIES br PROVEN BUSINESS MODELS br FIND OUT HOW BUSINESS br OWNERS CAN EARN MORE br Have you ever thought about owning your own business If so, now is the (more...) Company: WilliamsonHeckt Location: Holland Posted on: 01/23/2021 Salon Manager Description: Job DescriptionGot shears and a winning attitude Have a yearning to earn and a desire to hire and support other stylists Then let's talk Maybe you're a stylist who wants more Company: Great Clips Location: Lakeville Posted on: 01/23/2021 |