GrandRapidsRecruiter Since 2001
the smart solution for Grand Rapids jobs

Service Regional Business Manager

Company: Tremco Incorporated
Location: Grand Rapids
Posted on: January 9, 2021

Job Description:

Job Code:6511Employment Duration:Full Time# of Openings:1The Great Lakes Regional Business Manager (RBM) is responsible for leading and managing all aspects of the Great Lakes region (Ohio, Indiana, and Michigan) which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing all regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality. The RBM will be the liaison for the region and will coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance. The RBM will maintain and improve customer relationships and provide face-to-face business support and service. The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI. Assigned regions are subject to change based on business needs.

  • Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
  • Act as a liaison between headquarters and field to ensure that effective two-way communication takes place to ensure positive results are achieved.
  • Develop ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
  • Assess daily operational situations for crisis management, safety and escalation protocol.
  • Determine solutions to project issues, including but not limited to, field resource management, workload balance, job site conditions, product management issues, etc.
  • Travel to job sites as needed to provide support to regional resources (including rooftop projects).
  • Travel to customer or sales meeting as needed to support business or regional activities.
  • Manage all WTI personnel in assigned region. Dependent on the sales volume of the region, personnel can range from 10 to over 100.
  • Develop regional resources for daily operations, growth and employee development.
  • Identify resource or employee concerns and act timely to resolve and engage appropriate HR or WTI management.
  • Ensure documentation of employee issues are prompt and submitted to HR.
  • Act as an agent of change and improvement and adapt quickly to changing business priorities.
  • Manage regional financial data, including but not limited to, identifying trends, correcting utilization, and addressing gross margin and/or operating income issues. Review individual job financials and make changes as needed to correct poor performance and prevent future repetitive issues.
  • Forecast, analyze and report on sales and establish financial performance metrics. Establish criteria for success and provide leadership for achievement of goals for the regional team.
  • Develop workforce planning, recruiting and retention strategy to maintain optimum performance of region.
  • Establish, define and communicate a clear strategic direction and targets for goal attainment for the regional team.
  • Facilitate a culture of teamwork and excellence amongst region as well as the organization.
  • Communicate and implement company policies and procedures within region and support throughout the organization as required.
  • Work directly with Managed Asset team to facilitate and foster support of national accounts as designated.
  • Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support. Additional duties as directed by the Vice President, WTI.Qualifications:
    • Bachelor's degree from four-year college or university preferred
    • 4-10 years related experience and/or trainingExperience:
      • 10 Years Commercial Roofing Experience
      • 5-10 years prior experience in a results-oriented leadership role for a regional, cross functional team within the building construction industry.
      • Prior experience leading a large staff in remote multi-state locations.
      • Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
      • Prior experience clearly defining expectations, articulating ideas, thoughts, and views and providing continual timely, frank, and direct feedback to others.
      • Proven experience with setting strategy and establishing plans for business growth.
      • Prior experience working between multiple departments that support regional compliance and profitability.
      • Must have prior hands on experience with handling business transactions, procedures, and practices including but not limited to, pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc.Other Skills and Abilities:
        • Can service customers in compliant and financially solvent manner
        • Understanding of contract management and processes
        • Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.)
        • Excellent written and verbal communication skills, including the ability to make professional presentations to others
        • Must have excellent organizational skills to multitask in a fast-paced environment
        • Must be able to create strategic plans and measure and analyze results
        • Strong problem resolution skills with the ability to effectively communicate with all personality types
        • Strong computer skills including Outlook, Word, Excel, PowerPoint, Adobe, etc.
        • Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.)
        • Ability to travel 50-75% dependent of season, to any location required within US. Possible international travel. Must reside within designated region, unless otherwise approved by VP, WTIQualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.Back ShareApply Now

Keywords: Tremco Incorporated, Grand Rapids , Service Regional Business Manager, Executive , Grand Rapids, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Gynecology/ Oncology Medical Director Job in Grand Rapids, MI
Description: Gynecology-Oncology opening in Grand Rapids, Michigan. This and other physician jobs brought to you by DirectShifts is seeking a Gynecology/ Oncology
Company: DirectShifts
Location: Grand Rapids
Posted on: 01/21/2021

Assistant Salon Manager
Description: Job DescriptionGot shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let's talk Maybe you're a stylist who wants more responsibility,
Company: Great Clips
Location: Michigan Center
Posted on: 01/21/2021

Assistant Clinical Manager
Description: nn nn Description nn nn nnAs the Assistant Clinical Manager, you will evaluate nursing activities to ensure patient care, staff relations, and efficiency of service within the team. Be a resource and (more...)
Company: Recover Health
Location: Grand Rapids
Posted on: 01/21/2021

Salon Manager
Description: Job Description Got shears and a winning attitude Have a yearning to earn and a desire to
Company: Great Clips
Location: Saint Johns
Posted on: 01/21/2021

Oracle Supply Chain Planning Cloud Manager
Description: nnA career within PwC''s Oracle Services Practice, will provide you with the opportunity to help organizations use enterprise technology to achieve their digital technology goals and capitalize on business (more...)
Company: PwC
Location: Cedar Springs
Posted on: 01/21/2021

Store Manager
Description: You are applying for a job with a franchisee of the Dairy Queen-- system and not American Dairy Queen Corporation or International Dairy Queen, Inc. --Franchisees are independent business owners. --The (more...)
Company: Dairy Queen 13081
Location: Granger
Posted on: 01/21/2021

Assistant Project Manager
Description: EV Construction, going strong since 1945, is seeking an Assistant Project Manager to join our growing team. Position Purpose: Responsible for the assisting with the overall management of multiple construction (more...)
Company: EV Construction
Location: Holland
Posted on: 01/21/2021

11B Infantryman - Management Training
Description: The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You'll attack, repel, and capture (more...)
Company: Army National Guard
Location: Warsaw
Posted on: 01/21/2021

Store Manager
Description: Our Store Managers play a critical role in our stores' success. They ensure we recruit, develop, retain, and train our team members who will deliver excellent customer service. xa0
Company: O'Reilly Auto Parts
Location: Cedar Springs
Posted on: 01/21/2021

Shift Manager
Description: br br SHIFT MANAGER br In a world full of quick service options, Arby's is seeking to be different and better. We want to be different for our customers and different for our employees. When you (more...)
Company: Arby's
Location: Allendale
Posted on: 01/21/2021

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Grand Rapids RSS job feeds