Service Delivery Manager

Company: NTT Data Services
Location: Grand Rapids
Posted on: February 16, 2020

Job Description:

NTT DATA, Inc., a top 10 global IT services company, has an immediate need for a SERVICE DELIVERY LEAD consultant to support our client in Grand Rapids, MI 49503 We are currently seeking a Service Delivery Lead to join our ATO Cloud Operations team in our Grand Rapids, MI office. Responsibilities: Lead an on shore and off shore team in the information technology service management (ITSM) delivery of a *** Cloud Operations Managed Services and Infrastructure as a Service (IaaS) products to our internal and external clients. Manage the engagement relationship though onboarding, initiation, and ongoing operational support with our client and internal stakeholders. Drive process improvement and cost savings through efficient IT operations, continuous operational improvement, task automation, and strategic initiatives ongoing for assigned client engagements. Interface and vendor manage external and internal *** groups and subcontractors; including but not limited to: Service / Help Desk, Cloud Operations, and Application Development across incident, problem, change, and requests. Lead Major Incident resolution and subsequent Root Cause Analysis investigation. Define, manage, and report Key Performance Indicators (KPI) and Service Level Agreements (SLAs) to monitor process health and client facing service metrics. Client workload onboarding and management REQUIRED Due to Federal requirements, Those authorized to work in the United States without sponsorship are encouraged to apply.ship is required. A minimum of five years of IT Service Management or IT Operations in client facing information systems/technology A minimum of three experience in one or more of the following: HIPAA, NIST, COBIT, FEDRAMP A minimum of three years delivering Cloud services hosted on Azure. A client advocate and influential communicator through multiple channels. Proactively drives change, flexible, with meticulous attention to detail. The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. - provided by Dice

Keywords: NTT Data Services, Grand Rapids , Service Delivery Manager, Executive , Grand Rapids, Michigan