Customer Success Manager

Company: Service Express
Location: Grand Rapids
Posted on: February 15, 2020

Job Description:

Do you have a passion for building relationships with customers in order to help make a positive impact within their company? Are you an innately curious problem solver? Able to bounce back quickly and remain a positive presence on those tougher days? Stay ahead by approaching your day with discipline and effective time management?If so, we may have a great opportunity for you as an Customer Success--Manager!--This person will be focused on building and fostering relationships with existing Service Express customers.--Here's what this position is all about:Proactively communicate with assigned customers on a quarterly basis to make sure their needs are being met as well as 60 days in advance of their contract expirationWorking with existing customers to develop new opportunities and close new businessProvide quotes on solution-oriented services/equipment that will make them more profitable and update service agreementsRespond to billing, hardware, and/or maintenance contract questions in a timely mannerUpdate Salesforce with customer contacts and sales activityWork closely and collaborate with outside sale team and sales support personnel on a daily basis to deliver our standard of exceptional serviceDesired Skills & Experience1-3 years of sales experience is preferred as well as a proven track record as a top performer and history of contributing to process improvements.Why Work For Service Express?We are--a Grand Rapids, MI based data center maintenance company seeking talented and successful individuals with integrity and a strong work ethic.We believe people join cultures not companies. At Service Express, our core value is to "work with our employees to help them achieve their personal, professional and financial goals."-- Our philosophy has always rested on the belief that when our employees achieve--their--goals, the company will flourish.--We continue to grow more every year and our employee and customer focused approach to business has helped generate double-digit growth since our start in 1993. At Service Express, you are more than an employee; you are a member of the--team.--We aren't the only ones that think--this--is a great company, though!!We have continued to make the list of the--Top Company Cultures--by--Entrepreneur.com and--CultureIQ.We have consistently been named one of the--101 Best and Brightest Companies to Work For--and are among the--Inc. 5000--fastest-growing private companies in America.Service Express is an equal opportunity employer.--Authorization to work in the U.S. is a precondition of employment. Service Express, Inc. does not sponsor applicants for work visas.

Keywords: Service Express, Grand Rapids , Customer Success Manager, Executive , Grand Rapids, Michigan