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Sr. Engagement Manager

Company: ITS Partners
Location: Grand Rapids
Posted on: January 16, 2020

Job Description:

Senior ServiceNow Engagement Manager Do you enjoy guiding clients to success Showcasing your expertise to build processes Our Engagement Manager role will use tactful communication skills to foster project growth between sales, clients, and consultants! Take a look below! ITS Partners is a solutions company where we hire people who: Value Trust First Are Driven to the best version of themselves Work and Life are Equal Our Engagement Manager will be the main point of contact for orchestrating the delivery of the ServiceNow engagements. The individual will use their organizational skills to deftly manage and engage all stake holders towards driving successful outcomes. ITS Partners specializes in these areas: Asset CMDB Security Incident Vulnerability Response ITSM ITOM Location : -Job posting is for Grand Rapids, Michigan, however we are open to national, and this role can be remote. Responsibilities Participate in all aspects of project and solution delivery including: Serve a key member of implementation project teams Turn business requirements into technical solutions Establish and manage project governance and scope Interact with customer business and technical team members in person and via remote meetings Solve project and people challenges across multiple complex projects at a time Prepare key client facing and internal project documentation Drive continuous improvements to increase delivery efficiency and quality Collaborate with technical team and sales team to develop and enhance delivery methodologies Experience Required 4-7 years of experience as a Engagement Manager/Project Manager on delivery engagements in client environments Strong communication skills (active listener, think before acting, superb verbal and writing skills), tact, succinct, professionalism, able to speak to multiple levels of an organization A Project Management Certification: Scrum Master, Agile, PMP Able to analyze and improve processes to create efficiencies in delivery Demonstrated consulting aptitude (understanding of business drivers behind technology, problem solver, attention to detail, resourcefulness, not afraid to ask questions, etc.) Embracing a travel ready culture with travel of up to 50% Experience Preferred ServiceNow experience preferred ServiceNow Systems Administrator certification preferred (CSA) ITIL experience or certification a plus Location : Job posting is for Grand Rapids, Michigan, however we are open to national, and this role can be remote. Benefits 5 Medical plans available - both HSA and PPO, Dental, Vision, Life/Disability options, 401k, Roth 401k, plus a company match! We offer vacation, PTO, flex working-hours/location, and fun company events! How to apply Please send resume to ITS Partners, LLC is an Equal Opportunity Employer

Keywords: ITS Partners, Grand Rapids , Sr. Engagement Manager, Executive , Grand Rapids, Michigan

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