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OEM Proj Dev Manager

Company: Leica Biosystems
Location: Grand Rapids
Posted on: December 4, 2019

Job Description:

OEM Proj Dev Manager North America-North America-United States-MI-Grand Rapids Functions Support all OEM Account Managers and Customers with pre-Design Win; post-Design Win; and Post-sales technical support for all company products and services WW (including for OEM Pantone licensing) Consult with customers using Web Conference, Face to Face meetings, phone, conference call and e-mail) about needs; formulate solutions that can be delivered by R&D and operations o Identify new opportunities o development of new products o modification of HW, SW or FW elements o use of existing products Oversee and manage customer communications through joint X-Rite/Customer development and integration and qualification efforts Explain integration requirements to customers and product/customization approaches to X-Rite R&D and for some standard solutions with X-Rite Product Management Review, edit, write Interface Control Documents (mechanical, electrical, logical) Write technical sections of contracts (Statements of Work) with review and input from relevant R&D and commercial teams including o Background and problem statement o Definition of major items of work o Milestones and Deliverables o Schedules for deliverables including dependencies o NRE charges Open and advocate for customer through LBC/APD process Write and/or edit customer facing technical Applications Notes and White Papers as needed for specific products and/or customers Write and/or edit and maintain customer facing sales materials in the form of PowerPoints, Product Information Sheets Receive and process enquiries about SDK use and function, SDK bug reports and device behavior True OEM customers Value added resellers (OEM accounts) VARs & Dealers (channel accounts) End users (mostly for industrial products) Answer questions directly, collect additional information from customer, log query for response tracking and action items, contact 2nd level support in X-Rite R&D Maintain 2nd level support contact matrix Open and track Kanban cards for items that require R&D effort to resolve Manage customer facing tools and revisions for software deliveries to OEM customers Handle escalations from OEM customers and resolve issues related to supply and quality including Change notice Quality failures/defects Supply and logistics Questions about performance for Hardware and Software products and services. Edit and/or prepare Root Cause and Corrective Action documents as required by OEM Engineering and QC departments Maintain mechanisms for deliveries of pre-release and release versions of software (SDKs, Applications, Tools) and file exchange with OEM customers. Skills, Experience. Education Excellent communications skills: verbal and written Direct and concise Cross cultural and cross language To audience with varied technical skill-set and context Ability to listen BS in Engineering or a Hard Science Problem solving Critical thinking Ability to reduce seemingly complex cases to their simple essence Systems Engineering Knowledge, at high level and first principles, of processes and architecture of: Software Electrical Engineering Mechanical Engineering Color Science Optics Manufacturing and operations Able to influence work across functions without direct control of resources Project and/or Product management experience is a plus Fact based decision maker with ability to use good judgment when information is not complete Sales Full-time

Keywords: Leica Biosystems, Grand Rapids , OEM Proj Dev Manager, Executive , Grand Rapids, Michigan

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