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IT Technician Engineer Administrator

Company: Exceed Consulting
Location: Byron Center
Posted on: June 25, 2022

Job Description:

Job DescriptionSalary: $65k - $90kIT Technician / Engineer Level 2/3Required Technical Experience / Job Support Responsibilities:5+ years of IT Engineer/ Consulting experience working with the Products and Services listed belowCustomer ticketing system environmentDiligent time entry as work is performedDemonstrate exceptional customer facing skillsExceptional aptitude with both workstation and server environmentsExceptional skills to provide level 2 or higher support for the following Products and Services:

  • Microsoft
    • Active Directory / Policies / Integration
    • DNS, Certificates, Domain Controllers, DHCP
    • Exchange / O365 Migrations / Integrations
    • VMWare Suite
      • Essentials +, Standard
      • Servers (HPE)
      • SAN Support (Tegile, HPE, EMC)
        • Support / Integration
        • Switches (Extreme / HPE )
          • Spec, configure, deploy, support
          • VLANs, HA
          • Wireless (Extreme / HPE / Ruckus / Mist)
          • Backup Software
            • Veeam
            • StorageCraft
            • Barracuda
              • CloudGen Firewall
              • Sentinel Email Security Suite
              • Windows RDP / Application Deployment
              • Citrix
                • 7.x and higher
                • Design /Support / Deployment
                • VoIP Phone system (3CX or other)Responsibilities: Review and manage daily tickets by updating team, customer, ticket status, and time entriesPlan tasks and schedule yourself and resources as neededLiaise with staff at all levels of a client organizationTravel to customer sites when applicable (Travel is infrequent)Clarify a client's system specifications by gaining an understanding of their work practices and the nature of their businessAnalyze IT requirements within companies and give independent and objective advice on the use of ITEnter documentation into documentation portalDefine software, hardware and network requirements for quoting products and servicesDevelop agreed solutions and implement new systemsPresent solutions in written or oral reportsDesign, test, install and monitor new systemsMentor other technicians for advancement and knowledge sharingIdentify potential clients and build and maintain contacts as neededEnvironment:Work with a small team of peers to support our customers and their technologies.Increase your skills and mentor others as you work with the team on more complex projects. Exceed Benefits Offered:
                  • Health Care Insurance
                  • HSA
                  • Dental / Optional
                  • Cell phone / Optional
                  • Laptop
                  • 401k when eligible
                  • Work from home when applicable

Keywords: Exceed Consulting, Grand Rapids , IT Technician Engineer Administrator, Engineering , Byron Center, Michigan

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