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Senior Learning & Development Consultant - Agency Education

Company: Frankenmuth Insurance
Location: Elwell
Posted on: January 16, 2022

Job Description:

Are you ready for a challenging career opportunity that relies on adult education mastery, insurance marketing and sales expertise and superb interpersonal skills? If so, this role could be perfect for you.
Frankenmuth Insurance is seeking a Senior Learning and Development Consultant to join its Marketing team and lead the Agency Academy education program for independent agency partners. In this role, you will be responsible for design and delivery of in-person, virtual and on-demand learning opportunities. You will engage with agency owners, producers and customer service professionals, offering a broad array of product, sales and marketing, and agency management courses to position agencies for greater productivity and enduring success.
This position offers a unique blend of autonomy and collaboration as you partner with our regional profit centers, Marketing leadership and the HR-led Insurance Academy to build learning opportunities focused on driving agency engagement with Frankenmuth Insurance. The role is an individual contributor among a team of Marketing professionals delivering agency relations, sales support, branding and communications services to the organization.
Under limited supervision and with significant independent judgment, coordinates, designs and delivers learning and development curriculum, including coaching and consulting with target audience(s) to drive behaviors that support business objectives, and providing support for creation of training material and development of training solutions for leadership and individual contributors, core business units, or agency partners by performing the following duties:

Essential Duties and Responsibilities :
1. Coordinates, designs and conducts needs assessments and trend analyses to aid in strategic learning planning and decision making.

a. Reviews and analyzes business results, market factors, customer and agent needs, trends and observations to identify learning problems, root causes and other solutions to business shortcomings.
b. Acts as, or identifies alternative, subjective matter expert to support creation of training material and development of training solutions.
2. Collaborates with business unit or agency partner to develop strategic and tactical learning plans to achieve business objectives and focus on opportunities to drive improved performance.

a. Coordinates, designs and delivers employee and management training programs.
b. Plans and establishes training schedules to ensure alignment with business priorities, goals, and activities.
c. Effectively coaches and consults with employees and management to drive behaviors that will effectively support business objectives, providing feedback regarding staff performance.
3. Selects and manages vendors to deliver learning programs and tools.
4. Supports business unit training activities or agency partner training including providing instructional design, and facilitation training and coaching for SMEs and functional trainers.
5. Consults on and/or manages organizational development activities, such as strategic planning, change management, team effectiveness, and succession planning
6. Serves as a contributing member of project team(s), or leader of project team(s), coordinating resources to ensure achievement of project activities.
7. May provide input to management regarding staff performance.
8. Performs other duties as assigned.


Understanding of independent agency distribution and trends
Ability to develop and present complex material to large groups
Talent for nurturing interpersonal connections with insurance professionals
Proficiency for project management

Required education and experience:

Business-level adult training and education required
Insurance carrier or agency background required, specifically in relation to Property/Casualty product knowledge, marketing and sales
Adobe Connect or related automation platform experience preferred
Functional management experience preferred
Six to ten years related experience and/or training; or master's degree (M.A.) or equivalent; or equivalent combination of education and related experience/training.
A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Keywords: Frankenmuth Insurance, Grand Rapids , Senior Learning & Development Consultant - Agency Education, Education / Teaching , Elwell, Michigan

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