Call Center Representative - Customer Service
Location: Grand Rapids
Posted on: September 24, 2024
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Job Description:
Adecco is assisting a local client in recruiting for a current
Call Center Representative - Customer Service job in Grand Rapids,
MI. This is for a long-term temporary opportunity. As a Customer
Service Representative you will interact with customers via
telephone to provide information, process transactions, and reply
to inquiries about products and services. You will also be charged
with handling and resolving complaints. If you meet the
qualifications listed below please Apply Now!
Responsibilities for this Call Center Representative - Customer
Service job include:
• Receive a high volume of inbound calls with varying degrees of
questions or concerns
• Keep record of customer interactions, record details of
inquiries, complaints, or comments, as well as actions taken
• Use computer system to track, gather information, and/or
troubleshoot the items raised by the customer
• Achieve productivity standards and goals set by the company while
maintaining high level of customer service
• Refer unresolved customer issues to designated call center
department or supervisor for further investigation
Qualifications:
• Bachelor?s Degree required
• 3-5 years customer service experience
• Candidate must be able to sit for the majority of their shift
• Excellent verbal and written communication skills
• Make good decisions and resolve issues in a clear, calm, and
diplomatic matter
• Computer literate - Proficient with Email and Microsoft Word
• Able to work in a team environment
This is a long-term temporary opportunity.
Adecco provides one of the most comprehensive benefits package in
the industry to contract workers. Benefits are available to you as
a contractor after one week of employment.
Click on Apply Now to be considered for this Call Center
Representative - Customer Service job in Grand Rapids, MI or any
related opportunities with Adecco.
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
Keywords: , Grand Rapids , Call Center Representative - Customer Service, Administration, Clerical , Grand Rapids, Michigan
Click
here to apply!
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