Office Support, Disability Support Services Testing Proctor - Part Time - External
Company: Grand Rapids Community College
Location: Grand Rapids
Posted on: March 16, 2023
Job Description:
Office Support, Disability Support Services Testing Proctor - Part
Time - External
Date: February 24, 2023
Position Title: Office Support, Disability Support Services Testing
Proctor - Part Time
Department: Disability Support Services
Job ID: 1492
Work Hours/Schedule: 20 hours/52 weeks
Compensation: APSS, Level B - $17.25/hour
Reports to: Program Director, Disability Support Services
Posting Close Date: March 10, 2023
BENEFITS
Grand Rapids Community College provides an excellent benefits
experience for our GRCC family. Our benefit package is designed to
enhance employees' health and well-being. Part-time employees have
different benefits outlined in the specific collective bargaining
agreements and handbooks. Below is an overview of these benefits,
additional details are available on the :
- Six health insurance plan options (includes a high deductible
plan with a health savings account option).
- A unique dental & vision reimbursement program (includes
coverage for adult orthodontia & lasik eye surgery).
- Employer sponsored retirement plans as well as voluntary
retirement savings plans (403b or 457 plans)
- Tuition benefits at GRCC for you, your spouse and your
dependents.
- Tuition reimbursement at other higher education institutions
for you.
- Generous time off that includes sick, vacation and personal
leave banks.
- Paid holidays and holiday shutdown period in late December!
SUMMARY
The Disability Support Services (DSS) Testing Proctor is
responsible for the coordination and operations of the
Disability
Testing Center. The Disability Testing Center provides testing
accommodations for qualified GRCC students. The
Disability Testing Center is part of the overall operations of the
DSS department. The day to day responsibilities of this
position include providing general test proctoring support
including checking students in, answering phones, scheduling
appointments, supporting student employees, managing the
coordination of a variety of tests ensuring confidentiality,
accessibility and test security. This position will also serve as
the main coordination of placing orders for alternative
textbooks and demonstrating assistive technology to students and
generally ensuring that students are equipped to
access alternative text materials and testing materials by
addressing assistive technology needs. This position must
interact effectively in a fast paced, high traffic environment that
works with students, faculty and staff.
Essential Job Functions
- Provide a friendly, supportive and welcoming student experience
and environment while demonstrating highest
level of confidentiality and appropriate discretion.
- Schedule, administer and monitor testing accommodations
including: test reading, scribing, print enlargement,
as well as set up various technologies used during test taking.
- Maintain appropriate confidentiality with student accounts and
information
- Understand the nature of the ADA and the importance of timely
accommodations.
- Adhere to GRCC's testing standards while meeting ADA
accommodation requirements and verify student
eligibility for services.
- Assure access to alternative textbooks by obtaining quotes,
ordering from publisher or textbook supplier.
- Alternative textbook creating using scanning and OCR process
when no other option is available
- Assist IT in the review of purchase requests and adaption of
new adaptive/assistive technologies to be used in
the DSS Testing Center.
- Manage and resolve routine problems and conflicts for test
takers, staff and DSS employees
- Serve within the DSS Office, by providing information about the
testing accommodations process, reporting
testing anomalies, and working with counselors/advisors to teach
policies and procedures to students
- Provide trouble-shooting assistance, when required, including
fixing technical problems and/or contacting the
appropriate technical hotline or GRCC IT Support
- Manipulate Word, PDF, print and audio tests in order to convert
documents to the most accessible format.
- Create and maintain effective communication among students,
faculty and staff regarding testing procedures
and the accommodation process.
- Be available for disability testing issues during assigned work
schedule
- Answer telephone, check voicemail and email daily, taking
action as needed.
- Manage resolution of routine student service issues using sound
judgment and coordinate resolution of
significant student service issues with the appropriate supervisor
and staff.
- Align work with Academic Testing Center and work in
collaboration with Academic Testing Center staff
- Seek ongoing professional development of test center security
and management.
- Regular attendance during scheduled hours is required. Being
present is essential for performing the essential
functions of this position.
- Perform other duties as assigned by DSS Supervisor or Assistant
Dean of Student Success.
Marginal Job Functions
- Manage and resolve routine problems and conflicts for test
takers, staff and DSS employees
- Print transcripts, schedules, and other student record
information as requested
- Assist other offices on campus with guidelines to ensure
uniformity of accommodated testing.
- Hiring and training student employees to support testing
operations
JOB SPECIFICATIONS
Education/License
- Associate's degree or comparable combination of relevant
education and experience required.
Work Experience
- Minimum of three years of testing or other customer service
experience required (preferably in a higher education
setting).
- Some experience related to disability, accessibility and access
related technology preferred
- Finalists must possess excellent proofreading skills and have
aptitude for detailed work. A skills assessment may be
required.
Competencies
- The following competencies are essential and will be evaluated
for our candidates through the evidence-based selection
process:
Foundational Competencies
- Responsibility
- Teamwork
- Adaptability
- Listening
- Achievement
- Information Skills
- Speaking
- Decisive
Occupational Competencies
- Getting Information
- Communicating with Supervisors, Peers, or Subordinates
- Interacting With Computers
- Establishing and Maintaining Interpersonal Relationships
- Organizing, Planning, and Prioritizing Work
- Documenting/Recording Information
- Processing Information
- Identifying Objects, Actions, and Events
- Updating and Using Relevant Knowledge
- Performing Administrative Activities
- Making Decisions and Solving Problems
- Communicating with Persons Outside Organization
- Evaluating Information to Determine Compliance with
Standards
- Monitor Processes, Materials, or Surroundings
- Resolving Conflicts and Negotiating with Others
Equipment Use/Knowledge/Skills/Abilities
- Basic knowledge of ADA and related laws and requirements.
- Demonstrated ability to work effectively with a diverse
population which includes individuals with disabilities
- Proficient computer skills in Microsoft Office (MS Word, Excel,
Access, PowerPoint) Gmail Suite required,
recommended PeopleSoft, Image Now and other database systems
- Demonstrated ability to learn and master new software and
software systems
- Ability to efficiently conduct a test administration from
beginning to end
- General knowledge of the principles of testing including test
security, confidentiality and appropriate discretion
- Proven ability to do detailed work independently with highest
level of accuracy; ability to handle multiple tasks;
self starter.
- Demonstrated initiative and problem-solving abilities and be
able to exert initiative, critical thinking and
resourcefulness
- Ability to gain strong working knowledge of GRCC catalog,
policies, and procedures
- Excellent interpersonal, problem solving, analytical and
complaint resolution skills
- Ability to handle multiple tasks simultaneously with a high
level of accuracy.
- Excellent organizational skills and the ability to prioritize
and complete tasks in a timely manner.
- Excellent verbal and written communication skills
- Project a professional image including punctuality and good
attendance record
- Strong interpersonal skills and demonstrated ability to work as
part of a team.
Mental Demands
- Be creative and innovative including problem-solving
abilities.
- Work under pressure while possessing mature judgment and
flexibility in regards to interruptions.
- Patience and understanding in regards to working with a diverse
population of students.
- Use good judgment in handling sensitive or difficult situations
in a pleasant and professional manner.
- Use high moral and ethical standards to ensure testing
integrity is maintained.
- Have the ability to prioritize and organize.
Physical Demands
- Must be able to lift and move 5 pounds.
- Must be able to work at computer station.
- Must be able to be mobile in the testing center and in other
testing locations across campus.
- Must be able to visually observe testers behaviors and actions
via video and screen sharing to ensure test integrity.
Working Conditions
- Grand Rapids Community College will comply with any mandated
health and safety requirements. Employees will be directed to our
GRCC Policy(s) for compliance information.
METHOD OF APPLICATION
Grand Rapids Community College is only accepting online
applications for this position at. Submit a cover letter and resume
in one document. The opportunity to apply for this position will
close on March 10, 2023 at 11:59PM. Individuals with diverse
backgrounds are encouraged to apply. Grand Rapids Community College
is an equal opportunity employer. Visa sponsorship is not
available.
Grand Rapids Community College creates an inclusive learning and
working environment that recognizes the value and dignity of each
person. It is the policy and practice of GRCC to provide equal
educational and employment opportunities regardless of age, race,
color, religion, marital status, sex/gender, pregnancy, sexual
orientation, gender identity, gender expression, height, weight,
national origin, disability, political affiliation, familial
status, veteran status or genetics in all programs, activities,
services, employment and advancement including admissions to,
access to, treatment in, or compensation in employment as required
by state and federal law. GRCC is committed to reviewing all
aspects of GRCC programs, activities, services and employment,
including recruitment, selection, retention and promotion to
identify and eliminate barriers in order to prevent discrimination
on the basis of the listed protected characteristics. The college
will not tolerate any form of retaliation against any person for
bringing charges of discrimination or participating in an
investigation. Further information may be obtained from the EEO
Office or the Office of General Counsel, 143 Bostwick Avenue NE,
Grand Rapids, MI 49503-3295.
To apply, please visit:
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Keywords: Grand Rapids Community College, Grand Rapids , Office Support, Disability Support Services Testing Proctor - Part Time - External, Administration, Clerical , Grand Rapids, Michigan
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