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Clerical Worker

Company: Lakewood Family Medicine
Location: Holland
Posted on: November 22, 2021

Job Description:

LAKEWOOD FAMILY MEDICINEPosition DescriptionJob Title: Clerical ReceptionistDepartment: ClericalReports To: Clerical Team LeaderReviewed: 7-2021SUMMARYGreets all individuals coming into the LFM facility providing excellent customer service to all.Speaks with incoming patient or patient's representative; gathers and enters information required into computer.Assists exiting patient or representative, views the medical record visit to determine needs and helps schedule all services for the patient.Assists patients calling the office to schedule appointments.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Intake: Verifies, obtains and changes patient demographic information as appropriate. Collects co-payments and patient balances due and writes receipts as appropriate. Maintains updates toInsurance and forms in patient records.Exit: Finds and views patient information, diagnosis and follow up needed by viewing the electronic medical record. Creates and sends appropriate electronic messages to theOutpatient Scheduling Department for any outpatient services or labs needed. Schedules in office follow up appointments if necessary.Scheduling: Schedules appointments and procedures according to nature of illness or need for appointment with the appropriate provider utilizing the scheduling software. Answers the telephone, generates electronic messages and sends to appropriate caregiver.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); plus one to three months related experience and/or training. One to two years' experience in customer service and computers/keyboarding. Must be relatively fast and accurate in computer data entry.LANGUAGE SKILLSAbility to read and comprehend instructions, short correspondence, and memos. Ability to write legibly. Ability to effectively present information in one-on-one and small group situations to patients, and other employees of the organization.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute money and give accurate change.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written or oral form. Must be able to deal with problems involving several concrete variables in standardized situations.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to sit. The employee is frequently required to stand; walk; occasionally use hands to handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are typical of an office environment and are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Job Type: Full-timeBenefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement planSchedule:
    • 8 hour shift
    • Day shift
    • Monday to Friday
    • Weekend availabilityCOVID-19 considerations:All staff are required to wear masks per MIOSHA, patients must wear masks per CDC. Sick patients are seen at a separate location.Ability to commute/relocate:
      • Holland, MI 49424: Reliably commute or planning to relocate before starting work (Required)Application Question(s):
        • Have you received your COVID vaccine?Experience:
          • Medical office: 1 year (Required)Work Location: One location

Keywords: Lakewood Family Medicine, Grand Rapids , Clerical Worker, Administration, Clerical , Holland, Michigan

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