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VITA Office Assistant

Company: Davenport University
Location: Grand Rapids
Posted on: November 19, 2021

Job Description:

At Davenport University, we know what it takes to be successful. With over 150 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve. Would you like to be part of our success? It all starts here!

VITA Office Assistant

DEPARTMENT: Academic-College of Business

WORK LOCATION: Grand Rapids - Lettinga Campus

POSITION PAY RANGE: $10.10-10.50 (Please note: Actual pay offered will be commensurate with candidate qualifications and experience, the type of role, pay equity and available funding)


This position acts as an assistant to the Davenport University VITA (Volunteer Income Tax Assistance) Program, performing clerical office functions related to daily operations and scheduling of tax appointments for clients at DU's Vita tax sites. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity and inclusion.


  • Responsible for creating, maintaining and updating client appointment schedules and record keeping systems for DU's student-run VITA tax sites.
  • Greet callers or visitors, answer incoming calls and voice mails, and forward messages to the appropriate VITA Site Coordinator.
  • Schedule and confirm tax appointments and maintain the individual site appointment calendar.
  • Generate reports, correspondence, spreadsheets and graphics, and other materials using various software programs.
  • Copy and collate documents.
  • Ensure tax clients are aware of all important tax documents/ information necessary to prepare the tax return
  • Assist with special events and functions as needed.
  • Handle of documents while maintaining complete confidentiality.
  • Provide GREAT customer service, anticipating and exceeding the needs of our customers.
  • Demonstrate and promote the University Cultural Values.
  • Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
  • Perform other duties as assigned.

  • High School Diploma or GED equivalent
  • Must be work study eligible
  • Must be enrolled in a minimum of 6 credit hours as an undergraduate student or 3 credit hours as a graduate student while meeting the standards of academic progress
  • Ability to work accurately and effectively with computerized data systems (PC and mainframe).
  • Excellent interpersonal skills that transcend diverse audiences; communicating to university customers with positive attitudes toward change, confidentiality, and conflict resolution
    • Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University.
    • Experience with editing and adapting materials to meet client needs. Ability to work with a variety of subject matter.
    • Business office environment. Prolonged sitting and standing.
    • Use of personal computer and telephone (eye and hand strain).
    • Some travel between locations may be required (own transportation). No regular lifting requirements, occasional lifting up to 35lbs

      SEIND 19

Keywords: Davenport University, Grand Rapids , VITA Office Assistant, Administration, Clerical , Grand Rapids, Michigan

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