Adecco is assisting a local client in recruiting for a current
Bilingual French Call Center Representative - Customer Service job
in Kentwood, MI. This is for a long-term temporary opportunity. As
a Bilingual French Customer Service Representative you will
interact with customers via telephone to provide information,
process transactions, and reply to inquiries about products and
services. You will also be charged with handling and resolving
complaints. If you meet the qualifications listed below please
Responsibilities for this Bilingual French Call Center
Representative - Customer Service job include:
• Answer and place calls to our customers, retailer partners, and
technicians, and documenting all necessary information pertaining
to those calls.
• Accurately entering service request form information into our
• Processing customer requests in a timely and efficient manner
while meeting or exceeding quality metrics and customer
• Applying departmental policies and procedures to resolve complex
• Educate customers on service agreements and products
• Processing consumer claims
• Interpret and follow up on technician reports
• Process support and service to our French speaking customers and
business partners as needed
• Perform other duties as assigned
• High School Diploma/GED
• 1-3 years customer service experience required
• Candidate must be able to sit for the majority of their shift
• Excellent verbal and written communication skills
• Make good decisions and resolve issues in a clear, calm, and
• Computer literate - Proficient with Email and Microsoft Word
• Able to work in a team environment
• Ability to speak, read, and write French and English fluently at
a business level is required.
Pay for this position is $12.00/hr plus overtime as needed. This is
a long-term temporary opportunity.
Adecco provides one of the most comprehensive benefits package in
the industry to contract workers. Benefits are available to you as
a contractor after one week of employment.
Click on Apply Now to be considered for this Bilingual French Call
Center Representative - Customer Service job in Kentwood, MI or any
related opportunities with Adecco.
Equal Opportunity Employer