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QuickBooks Live Senior Expert Bookkeeper

Company: Intuit
Location: Grand Rapids
Posted on: October 13, 2019

Job Description:

OverviewJoin Our Virtual Tax Network!

At Intuit, our mission is to power prosperity around the world. QuickBooks Live support that mission to ourQuickBooks Live customers by: providing valuable guidance, instilling trust and confidence, and building relationships with clients, all while using state of the art tools and technology. Your strength as a Bookkeeper professional will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from!

The way that we support our customers is changing, and we want you to be a part of it! Our QuickBooks Live are agile; continually learning, working, and providing guidance in new and exciting ways.Responsibilities


  • This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers
  • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise.
  • Communicates directly with customers, answering specific domain questions (written & oral)
  • Performs domain expert services (tax returns, bookkeeping/accounting)
  • Reviews information input by customers for accuracy
  • Researches regulations to support advice


    Qualifications


    • Experience: 5+ years domain experience (contingent upon domain). Experience using tax prep or bookkeeping software.
    • Degree: For bookkeeping domain - 4 year degree preferred ; for tax domain - 4 year degree required
    • Credentials/Certifications: Active credential required, CPA, CPB or QB ProAdvisor)
    • Skills: High degree of customer service, attention to detail, ability to manage multiple tasks. Strong written and verbal communication skills. Moderate computer/software skills.
    • Proficient with technology; solid knowledge of computer operations and software.
    • Must have (or be willing to obtain) a dedicated internet connection and landline phone
    • Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
    • Excellent verbal and written communication skills
    • Ability to work in a fast-paced environment with minimal supervision
    • Critical thinking, problem solving, and determination
    • Bilingual (English/Spanish) communication skills (written & spoken) a plus

Keywords: Intuit, Grand Rapids , QuickBooks Live Senior Expert Bookkeeper, Accounting, Auditing , Grand Rapids, Michigan

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