Collections Rep III
Location: Grand Rapids
Posted on: September 22, 2024
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Job Description:
COLLECTIONS REPRESENTIVE NEEDED ASAP! If you have 2 years?
experience working in a call center environment doing collections
please apply. This position Under minimal supervision, performs
collection calls to delinquent customers to obtain payment
commitments in accordance with departmental, investor, and legal
guidelines. Reviews, negotiates, and recommends actions for
proposed foreclosure or repossession alternatives. Monitors
delinquencies, foreclosures, and bankruptcies to ensure compliance
with guidelines. Identifies, evaluates, and resolves reasons for
delinquency. Conducts research, evaluates data from multiple
sources, and makes strategic actionable decisions. Utilizing
multiple computer applications, accurately records all collection
efforts and information gathered from customers and other sources.
Reviews daily reports to identify job performance and tasks and
ensures completion of all projects and tasks assigned. Requires
high school diploma or equivalent with 4 to 5 years? experience in
customer service or collections. Requires detailed knowledge of
collection processes and procedures. Requires the ability to
communicate effectively in both oral and written form and the
ability to effectively negotiate. Requires attention to detail and
the ability to perform advanced computer and data entry skills and
mathematical and analytical skills.
If interested please apply today!
Keywords: , Grand Rapids , Collections Rep III, Accounting, Auditing , Grand Rapids, Michigan
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