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Operational Excellence - Corporate Accounting

Company: Acrisure
Location: Grand Rapids
Posted on: June 25, 2022

Job Description:

About AcrisureIn record time, Acrisure has become the fastest growing global insurance broker in industry history. In four short years, Acrisure has grown 42x and is now one of the top 10 largest insurance brokers in the world, with ambitious plans to continue growing at an accelerated and unprecedented pace. But, beyond growth, Acrisure's dedication to its highly unique business model, ownership structure and entrepreneurial culture, has put Acrisure on the envious path of being the largest, most successful privately held insurance brokerage in the industry. And yet, the journey is just beginning.Our model is highly unique. Through equitable alignment and commonality of purpose, we marry the goodwill of our local, autonomous Agency Partners with the resources and support of a global company to accomplish two core objectives: create value and be a good partner.Our culture is unwavering. We are a collaborative company of entrepreneurial, innovative, and growth-oriented people. We collectively out strategize and outwork the competition and have a prodigious desire to win and succeed. Acrisure's Culture of collaboration drives our growth. Our home office exists to support our Agency Partners with concierge-level service so our Agency Partners can focus on what they do best, generate all our revenue and profit. One cannot happen without the other.Our vision is clear and deliberate. We passionately believe in our future and the exciting opportunities that lie ahead. We have a limitless opportunity to achieve milestones and generate success that have never been accomplished before. As a result of our ownership structure, the success and corresponding value that is generated inures to the benefit of the very people who create them, our employees.The foundation has been paved and the direction is set. The opportunity is ours and we control the outcome. The formula to achieve this is simple: Take cultural alignment and an unrelenting focus on value creation and synergize them with highly talented people who love the intensity of actively building in a high growth environment. When this happens, we will no doubt look back and know we have achieved something that is truly once in a lifetime. Are you one of those people?About This PositionThe Operational Excellence Specialist for Corporate Accounting (the Specialist) is a strategic partner to the Corporate Accounting team within Acrisure home office operations. The Specialist will assist the leader(s) in the Corporate Accounting team, in the planning, development, and execution of the process improvements, metric development, and training strategy necessary for providing best-in-class services. This individual is expected to act as an advisor and consultant on all things leading to operational excellence in that area; from aiding in the creation of desktop procedures, challenging the current processes, identifying gaps, and suggesting more efficient methods, to insuring proper training, competencies, and curriculum mapping/development plans for the specific roles within the Corporate Accounting team. The Specialist will build strong relationships with the leaders of the Corporate Accounting team and Operational Excellence team, as well as other home office departments within Acrisure and leverage those relationships to service the needs of our Partners and support the strategic objectives and values of Acrisure.The Operational Excellence team focuses on partnering with Acrisure Business Services leaders and Home Office functional/strategic leaders to ensure their teams have everything they need to operate with excellence while providing best-in-class services in accordance with regulatory guidelines for their specific areas. In addition, the Operational Excellence team supports the transforming of the organization to supports its business strategy. It could include supporting a change in the organization's culture, modernizing specific functions, re-designing the organization structure, and will require a combination of change management actions to execute the transformation. To enable our success, it will be critical to use data and insights to inform better ways of working together. This position will be located in Grand Rapids, Michigan.Essential Duties and Responsibilities:

  • Responsible for assisting the Corporate Accounting Acrisure home office leader to ensure their team has the tools and resources to provide best-in-class services to Agency Partners, while maximizing the efficiency and effectiveness of the team and providing opportunities for career growth. This includes ensuring all processes have associated workflows and desktop procedures, proper training plans, metrics, and quality review procedures. This also ensures that all members of the team have defined role competencies, performance management plans, and career development track.
  • Responsible for identifying and implementing operational excellence opportunities.
  • Become fully immersed in the functions of the Corporate Accounting area.
  • Develop, communicate, and adhere to policies, best practices, and procedures relating to the Corporate Accounting area and Acrisure's policies and procedures.
  • Responsible for assisting the Corporate Accounting Acrisure home office leader and subject matter experts on defining proper service metrics to measure success within the various functions in Corporate Accounting (i.e. quantity and quality of work). Also responsible for assisting in the creation and documentation of service level agreement templates, coaching to negotiate service level commitments with Agency Partners, and measuring the adherence to the agreements.
  • Ensure training, development of competencies, and procedures support the delivery of Service Level Agreements with Agency Partners including associated metrics to ensure high performance delivery of expected commitments. Work with managers and employees to identify methods of improving employee performance.
  • Coach subject matter experts at all levels on training preparation and delivery for technical training, as needed. This could include accounting, technology, and soft skill training.
  • Ensure training plans enable a culture of continuous improvement, developing strategies to maximize efficiencies and unlock capacity.
  • Ensure training supports team competency to provide prompt, accurate, courteous, "best in class" service to Partners, insurance companies, leadership team and all staff.
  • Responsible for sharing best practices with agency partners and home office leaders & teams to ensure best in class service.
  • Responsible for reviewing work of others, identifying unresolved issues that need correction/further exploration and evaluating if the proper technical approach was taken.
  • Follow up on projects and team assignments and holds others accountable for their internal deadlines and administrative responsibilities.This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: Bachelor's Degree and/or three (3) or more years of experience, in accounting required. Experience in a corporate environment, preferred. Knowledge of (willingness to learn) Lean Six Sigma tools is a plus.Technology: Excellent PC skills including Microsoft Excel, Word, PowerPoint, Outlook, Adobe, SharePoint, and research tools. Experience in Office 365 is a plus. Accounting software experience, preferred.Other Qualifications:
    • Able to work independently, multi-task, and enjoys a high degree of interaction with team members, senior management, and all levels of agency partner organizations, using discretion surrounding sensitive information.
    • Contributes to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and effort to achieve goals and objectives.
    • Prepares challenging and complex work and organizes desktop procedures, presentations, and training materials that are easily interpreted by a reviewer & end user; considers audience and adjusts communication appropriately.
    • Identifies project expectations and accurately scope and construct project timeline.
    • Teaches others relevant information/skills and delegate work appropriate to the skill of the employee.
    • Identifies potential risks and raises issues, with suggested solutions, to leaders.
    • Maintains a sense of urgency and ability to work with and meet all service level commitments and deadlines.
    • Demonstrates effective written and verbal communication, free of slang and grammatical errors, including the ability to influence, actively listen, and problem solve with minimal assistance.
    • Demonstrates excellent time management and prioritization skills.
    • Attention to detail and commitment to a high level of accuracy.
    • Maintains a professional demeanor and positive attitude.
    • Self-motivated and driven.
    • Excellent presentation and facilitation skills.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Moderate stress due to regular deadlines and daily challenges.
      • High finger dexterity while typing documents and forms
      • Occasionally lift up to 20lbs.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        • Work is done in a temperature-controlled, non-smoking office.
        • Work stations are cubicles with moderately high sides.
        • The noise level in the work environment is usually moderate.Together with our Agency Partners, Acrisure is reshaping the insurance industry. Be a part of that evolution and join the Acrisure community, either as part of our Home Office support teams or within one of our Agency Partners. Visit our website to see available job openings in insurance, accounting, account management, and more.To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Acrisure's Human Resources Talent Department.Acrisure is committed to employing a diverse workforce. All applicants will be considered for---employment---without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status.To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Keywords: Acrisure, Grand Rapids , Operational Excellence - Corporate Accounting, Accounting, Auditing , Grand Rapids, Michigan

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